Janaya Chambers
Jacksonville
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Row House
04.2024 - 11.2024
- Assist the General Manager with the sales process of lead generation, follow-up, and close
- Book and confirm intro classes
- Manage the front desk to greet and check-in clients and prospects when they enter the studio
- Present available services to current or prospective members
- Book quality appointments to achieve monthly sales quota and follow up with leads and missed intro classes
- Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the club, as needed
Assistant Manager
Lane Bryant
02.2023 - 11.2023
- Under the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking
- Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics, cash, credit, check, refund and return policies and purchase for re-sale parts (OP) procurement and vendor payment practices
- Drives sales goals for the service center operation, both through personal engagement with customers and by observing and coaching the advisors on their customer interactions
- Adhere to all company policies, procedures, safety and environmental rules
Correctional Officer
Florida Department of Corrections
08.2021 - 11.2022
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
Sales Associate
Orangetheory Fitness
01.2021 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Shift Leader
Paradies Lagardere
01.2020 - 12.2020
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Assistant Store Manager
Motherhood Maternity
06.2019 - 12.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Education
College in Audio Engineering - Audio Production
Full Sail University
Winter Park, FL05-2026
Bachelor's - Criminal Justice
New Jersey City University
Jersey City, NJ01.2019
High school or equivalent - General
Elizabeth high school
Elizabeth, NJ01.2015
Skills
- Client Support
- Collaborative Teamwork
- Effective Time Management
- Data-Driven Problem-Solving
- Effective Listening
- Effective Multi-tasking
- Analytical Problem-Solving
- Consistently Reliable
- Flexible schedule
- Cash Management
- Key Holder Responsibilities
- Upselling Services
- Order Processing
- CRM System Expertise
- Project Coordination
Certification
- Driver's License
- CPR/AED/First Aid, 09/01/17 to 09/30/19
- CPR/First Aid, 10/01/14 to 10/31/16
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Sales Associate
Row House
04.2024 - 11.2024
Assistant Manager
Lane Bryant
02.2023 - 11.2023
Correctional Officer
Florida Department of Corrections
08.2021 - 11.2022
Sales Associate
Orangetheory Fitness
01.2021 - 08.2021
Shift Leader
Paradies Lagardere
01.2020 - 12.2020
Assistant Store Manager
Motherhood Maternity
06.2019 - 12.2019
High school or equivalent - General
Elizabeth high school
College in Audio Engineering - Audio Production
Full Sail University
Bachelor's - Criminal Justice
New Jersey City University
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