Janaya Cooper
New Orleans,LA
Summary
Dynamic and dedicated Sales Associate with a proven track record of delivering exceptional customer service and processing transactions efficiently. Recognized for a strong commitment to resolving issues and addressing customer inquiries, ensuring a positive shopping experience. Skilled in employing creative problem-solving techniques to enhance customer satisfaction and drive sales. Eager to leverage experience in a fast-paced retail environment to contribute to team success and exceed performance goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Community Marketing Agent
Travel + Leisure Co.
New Orleans, LA
04.2025 - 06.2025
- As a Community Marketing Agent for a hotel company that specializes in creating unforgettable vacations, my role is all about connection - connecting people to memorable travel experiences and making our hotel the top choice for rest, adventure, and relaxation.
- I work at the intersection of hospitality and community, promoting our brand in ways that feel personal, inspiring, and locally rooted.
- Basically, inspire them to travel, build community relations, promote experiences, and engage locally.
- A hotel company that specializes in creating unforgettable vacations.
Armed Security Officer
Full Measure Services
New Orleans, LA
07.2022 - 12.2024
- Maintained a high level of security and safety by patrolling assigned areas, monitoring surveillance cameras, and promptly responding to any suspicious activities or incidents.
- Responded quickly to alarms or distress calls from staff members or visitors in a calm and professional manner.
- Monitored employee compliance with safety regulations through routine inspections and audits.
- Performed regular inspections of fire extinguishers, emergency exits, and other safety equipment; ensured compliance with safety regulations.
Customer Service Representative (WFH)
VXI Global Solutions
Louisiana
11.2022 - 12.2022
- My job as a customer service representative my duties were to take customer calls, answer their questions, confirm customer orders, and respond to customer feedback via phone, emails, or chat platforms.
Phlebotomist
Clinical Links
New Orleans, LA
08.2021 - 09.2021
- Compassion. when me as a phlebotomists our primary duty is drawing blood.
- Because some patients or clients are afraid of having their blood drawn, it is especially important that Phlebotomists are caring and understanding while performing their duties in order to make the patient feel as comfortable and at ease as possible.
Food Service Worker
LRAE GLOBAL LLC
Kentucky
05.2021 - 09.2021
- Prepare the kitchen before each meal service, cook food according to menus for the day, read and follow recipes, clean the kitchen after service, and operate and maintain kitchen equipment.
Housekeeper
Sparkle And Clean Co
New Orleans, LA
03.2020 - 11.2020
- Verified cleanliness and organization of storage areas and carts.
- Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
- Removed waste paper and other trash from premises to designated area.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Food Service Team Member
Taceaux Loceaux
New Orleans, LA
11.2019 - 05.2020
- Limited portion sizes and used garnishes to control food costs.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Cooked batches of food according to standard recipes.
Baby Sitter
Pumpkin Patch Daycare
New Orleans, LA
05.2019 - 12.2019
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Prepared bite-sized snacks and carefully watched young children eat to prevent choking.
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
Education
Sterling Processing - Nursing
Herzing University
Dearborn, MIHigh School Diploma -
L.B Landry O. Perry Walker Highschool
New Orleans, LA05.2020
Skills
- Cleaning techniques
- Phlebotomy
- Food Preparation
- Conscientious
- Senior Care
- Typing
- Developmental Disabilities Experience
- Cashiering
- Portion Control
- Residential Cleaning
- Relationship development
- Childcare
- Communication skills
- Menu memorization
- Food Service
- Time Management
- Patient Care
- Problem resolution
- Laundry
- Meal Preparation
- Home Care
- Caregiving
- Customer engagement
- Marketing analytics
- Teamwork and collaboration
- Problem-solving
- Reliability
- Adaptability and flexibility
- Microsoft office
- Problem-solving abilities
- Microsoft office proficiency
- Professionalism
- Adaptability
- Google analytics
- Affiliate marketing
- Web development
- Teamwork
- Customer service
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Team collaboration
- Creative thinking
- Active listening
- Verbal and written communication
- Computer proficiency
- Task prioritization
- Strategic planning
- Time management abilities
- Professional demeanor
- Problem-solving aptitude
- Email marketing
- Data interpretation
- Data collection
- Financial analysis
Certification
Food Handler Certification
Additional Information
Several classes of CNA, able to work with elderly. Provided daily assistance to my 87 year old grandmother (assisting with medication, showers and breakfast - dinner).
Timeline
Community Marketing Agent
Travel + Leisure Co.
04.2025 - 06.2025
Customer Service Representative (WFH)
VXI Global Solutions
11.2022 - 12.2022
Armed Security Officer
Full Measure Services
07.2022 - 12.2024
Phlebotomist
Clinical Links
08.2021 - 09.2021
Food Service Worker
LRAE GLOBAL LLC
05.2021 - 09.2021
Housekeeper
Sparkle And Clean Co
03.2020 - 11.2020
Food Service Team Member
Taceaux Loceaux
11.2019 - 05.2020
Baby Sitter
Pumpkin Patch Daycare
05.2019 - 12.2019
High School Diploma -
L.B Landry O. Perry Walker Highschool
Sterling Processing - Nursing
Herzing University