JANAYA FONTAINE
Pawtucket,RI
Summary
Recognized for my strategic planning skills, team leadership experience, and commitment to achieving organizational goals
Overview
11
11
years of professional experience
Work History
Member Service Counselor Auto
AAA Northeast
Providence, RI
11.2021 - Current
- Achieved high levels of member satisfaction through effective communication and active listening skills.
- Maintained strong relationships with both internal departments and external partners for seamless service delivery to members.
- Cross trained in various aspects of the business, increasing versatility as a Member Service Counselor.
- Enhanced member satisfaction by addressing inquiries and resolving issues in a timely manner.
- Worked closely with supervisors to set performance goals, consistently meeting or exceeding expectations.
- Collaborated with team members to improve overall efficiency and quality of service provided to members.
- Met customer call guidelines for service levels, handle time and productivity.
Production Manager
Savers
10.2020 - 10.2021
- Implemented performance, quality, and efficiency measures to meet aggressive production goals
- Used lean practices to balance workflow and eliminate unnecessary steps
- Completed and recorded all recycling and rework documentation with a high degree of accuracy
- Was in charge of enhancing safety, product quality, service, and cost effectiveness
- Drove daily production activities with effective communication and leadership
- Identified appropriate crewing needs, scheduled employees, and collaborated with Human Resources to meet shifting production schedules
- Dealt with personnel issues and scheduling conflicts as soon as they arose
- Met aggressive production and safety targets while limiting downtime on equipment
- Delegated duties to the appropriate manufacturing supervisor, assembler, and operator
- Oversaw 35-40 employees, improving their performance and providing training on efficiency and productivity protocols
Production Supervisor
Savers
01.2019 - 10.2020
- Kept track of employee performance and safety, as well as conducting retraining to address issues and boost productivity
- Evaluated employee skills and knowledge on a regular basis, providing on-the-job training and mentoring to those who needed it
- Gave employees tasks and kept track of their productivity, performance, and task completion
- Was in charge of inventory, physical counts, and periodic cycle counts to ensure that outgoing orders were correct
- Contributed to performance reviews and identified areas for further development
- Evaluated team member performance to identify and resolve productivity issues every 6 months
- Communicated with 30 team members to keep the project on track
- Managed assigned individual work assignments and conducted job reviews to ensure that work was completed safely and efficiently
Front end supervisor
Savers
02.2018 - 01.2019
- Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends
- Hired staff members who brought talent, enthusiasm, and experience to an already talented team of cashiers by recruiting, interviewing, and hiring them
- Exceeded sales targets and met business objectives by motivating employees and promoting targeted products
- Increased earnings by achieving sales goals, improving customer service, and sticking to team goals
- Was in charge of collecting deposits, fees, and payments, as well as processing all financial data and providing customers with receipts and change
- Provided friendly and knowledgeable service to customers and quickly and effectively resolved issues
- Created weekly employee work schedules for 20-25 team members to ensure adequate coverage for all shifts
- Emphasized the importance of security and customer tracking to reduce store losses
- Trained and coached employees on how to deal with various aspects of sales, complicated issues, and difficult customers
- Conducted job interviews, conducted employee performance evaluations with positive feedback, and rewarded high achievers to attract and retain top-quality employees
Production Team Member
Savers
07.2014 - 02.2018
- Followed strict safety protocols when working with hazardous materials
- Checked the functionality and quality of products and subassemblies
- Managed team performance by training, mentoring, disciplining, and motivating employees
- Cross-trained in a variety of positions in order to provide skilled assistance with various aspects of the production line
- Kept my work areas tidy and clean
- Supervised team of 35 staff members
- Used Microsoft Excel to develop inventory tracking spreadsheets
- Safety Audit: Led monthly safety audits to monitor employee behavior and ensure safe compliance with company policies and safety regulations
Education
High School Diploma -
East Providence High School
East Providence06-2014
Skills
- Client relationship building
- Exceptional communication
- Customer service
- Transaction processing
- Membership renewals
- Time management
- Problem-solving abilities
- Computer skills
- Self motivation
Timeline
Member Service Counselor Auto
AAA Northeast
11.2021 - Current
Production Manager
Savers
10.2020 - 10.2021
Production Supervisor
Savers
01.2019 - 10.2020
Front end supervisor
Savers
02.2018 - 01.2019
Production Team Member
Savers
07.2014 - 02.2018
High School Diploma -
East Providence High School
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