Cheryl Reed
UTICA,NY
Summary
Personal and dedicated Customer Service Representative with extensive experience. Skilled at accurately documenting call details, and organizing documentation. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to the company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing within the company.
Overview
5
5
years of professional experience
Work History
Member Service Counselor
AAA Northeast
06.2023 - Current
- Helped large volume of customers every day with emergency roadside assistant.
- Made membership payment to keep customer active with AAA.
- Verified customer account with their membership number,name or phone number.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Documented and detailed calls and complaints using call center's radar database.
Online Personal Shopper/Apparel Associate
Walmart Supercenter
03.2020 - 06.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Selected, recommended and located merchandise based on customer needs and desires.
Claims Specialist
Metlife
03.2019 - 10.2019
- Presented and clearly explained FMLA policy options based on client's needs and goal.
- Reviewed policies to determine appropriate levels os coverage and assist with approval or denial decisions.
- Worked with Nurses to expedite processing in client's FMLA claim's before the deadline.
- Followed up with customers on unresolved issues of there FMLA claim.
Education
GED -
Department of New York
Utica, NY07.2011
Skills
- Complaint Handling
- Dispute Resolution
- Policy Interpretation
- Client Relationship Building
- Customer Service
- Documentation Review
- Verbal Communication
- Claims Processing
- Data Entry
Timeline
Member Service Counselor
AAA Northeast
06.2023 - Current
Online Personal Shopper/Apparel Associate
Walmart Supercenter
03.2020 - 06.2024
Claims Specialist
Metlife
03.2019 - 10.2019
GED -
Department of New York
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