Tawana Hargis
Providence,RI
Summary
Dynamic customer service professional with a proven track record at AAA Northeast, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I excel in problem resolution and data entry, ensuring client needs are met efficiently while maintaining confidentiality and professionalism.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
AAA Northeast
01.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Case Aide
House Of Hope Community Development Corporation
03.2017 - 09.2017
- Maintained up-to-date client records, ensuring accurate and timely reporting of progress and outcomes.
- Coordinated transportation arrangements for clients when needed to ensure seamless access to vital services.
- Conducted thorough assessments to identify client needs, prioritizing interventions and services accordingly.
- Maintained strict confidentiality regarding sensitive client information in accordance with agency policies and legal requirements.
Education
Social Work
CCRI
Providence06-2027
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
Timeline
Customer Service Representative
AAA Northeast
01.2018 - Current
Case Aide
House Of Hope Community Development Corporation
03.2017 - 09.2017
Social Work
CCRI
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