Summary
Overview
Work History
Education
Skills
Timeline
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Janaya Gonzales

Miami,AZ

Summary

I was a Door Host for walmart so I was working with interaction with customers, I would greet them in with a friendly smile and a welcome. I would ask for receipts at the door to check their items that's not bagged.

Overview

4
4
years of professional experience

Work History

Door Host

Walmart
05.2024 - 07.2024
  • Elevated customer engagement by promoting special offers, loyalty programs, and upcoming events during interactions at the door.
  • Collaborated with management to develop event-specific door procedures for seamless execution of special events.
  • Conveyed important information to guests regarding promotions, upcoming events, and venue updates.
  • Streamlined door operations by utilizing venue software to track guest information accurately.
  • Maintained a safe and welcoming environment by addressing any conflicts or disputes in a professional manner.
  • Enhanced guest experience by providing a warm welcome and efficient check-in process.
  • Facilitated efficient payment transactions for cover charges or tickets using point-of-sale systems.

Cashier

Cal-Ranch
10.2024 - 02.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Crew Member

Burger King
09.2023 - 10.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.

vendors

Food Vendor
04.2021 - 04.2021
  • Processed transactions by calculating purchase totals and collecting payments.
  • Answered questions and assisted customers with item selection and location.
  • Met sales goals by offering excellent customer service.
  • Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
  • Utilized social media platforms to engage with customers, announce promotions, or showcase daily specials for increased visibility in the community.
  • Maintained a clean and organized workspace, adhering to health and safety standards for optimal food service conditions.
  • Operated frontline cash register to total meal costs and collect cash and credit card payments.

Education

High School Diploma -

Globe High School
05.2021

Skills

Flexibility

Professional Appearance

Tactfulness

Assertiveness

Teamwork and Collaboration

Customer Service

Warm and Friendly

Reliable and Trustworthy

Active Listening and Communication

Timeline

Cashier

Cal-Ranch
10.2024 - 02.2025

Door Host

Walmart
05.2024 - 07.2024

Crew Member

Burger King
09.2023 - 10.2023

vendors

Food Vendor
04.2021 - 04.2021

High School Diploma -

Globe High School

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Janaya Gonzales