Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nadiyah Smith

TOBYHANNA,PA

Summary

Dynamic and engaging professional with a proven track record at Walmart and Kalahari Resorts Poconos, enhancing customer satisfaction and safety. Excelled in staff training and conflict resolution, demonstrating exceptional teamwork, flexibility, and a professional demeanor. Achieved seamless event execution and elevated guest experiences through meticulous attention to detail and effective communication. Outgoing and personable with excellent communication and interpersonal skills. Possesses an understanding of crowd management and conflict resolution, has solid observational abilities, and is focused on creating a welcoming and safe environment for all guests. I offer strong interpersonal skills and talent for creating a welcoming atmosphere, and I am eager to learn and grow in a customer service environment. Bring the ability to quickly learn crowd management techniques and conflict resolution skills. Ready to use and develop these abilities in [Desired Position] role.

Overview

1
1
year of professional experience

Work History

Door Host

Walmart
03.2024 - 07.2024
  • Collaborated with management to develop event-specific door procedures for seamless execution of special events.
  • Increased guest satisfaction by promptly addressing their concerns or inquiries at the door.
  • I maintained a safe and welcoming environment by professionally addressing conflicts or disputes.
  • Upheld high standards of professionalism while interacting with a diverse clientele in a fast-paced environment.
  • Organized, stocked, and cleaned the establishment's front lobby during shifts to maintain a welcoming appearance.
  • Greeted customers with a friendly welcome as they entered the store and left the store
  • checked receipts as the customers exited the store
  • stocked clearance items in the clearance section
  • maintained it organized and priced correctly
  • shadowed trained new employees
  • helped customers find merchandise


Ride Attendant

Kalahari Resorts Poconos
03.2023 - 12.2023
  • Provided exceptional guest experiences through attentive service and quick response to any issues or concerns.
  • Promoted a positive atmosphere throughout the park by engaging with guests, answering questions, and delivering exceptional customer service.
  • Maintained a clean and organized work environment for both employees and guests, promoting a positive atmosphere.
  • Communicated effectively with fellow team members to maintain efficient ride operations during peak hours.
  • Displayed strong communication skills when interacting with diverse groups of guests from different backgrounds and age groups.
  • Upheld high standards of cleanliness throughout the park, keeping walkways clear of debris and hazards for guest safety.
  • Assisted in the training of new team members to ensure consistent quality service across all ride attendants.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Operated a variety of amusement park rides and monitored passenger safety and comfort.
  • Monitored passengers and ride operations and enforced safety regulations.
  • Trained new ride operators on safety procedures and ride operations.
  • Followed posted height and age restrictions and denied access to attractions for guests under minimum requirements.
  • Exceeded guest expectations by providing timely, accurate information regarding ride wait times and park attractions.

Education

High School Diploma -

Pocono Mountain West High School
Mount Pocono, PA
06-2024

Skills

  • Flexibility
  • Professional Appearance
  • Tactfulness
  • Assertiveness
  • Teamwork and Collaboration
  • Customer Service
  • Team Player
  • Warm and Friendly
  • Attention to Detail
  • Flexible and Adaptable

Timeline

Door Host

Walmart
03.2024 - 07.2024

Ride Attendant

Kalahari Resorts Poconos
03.2023 - 12.2023

High School Diploma -

Pocono Mountain West High School
Nadiyah Smith