Janaya Harris
Georgetown,TX
Summary
Experienced Site Director with a strong background in program management and operational leadership. Skilled in effective communication and problem-solving, enhancing customer satisfaction and ensuring compliance with safety standards.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Site Director IV
Ymca Of Central Texas
Round Rock, TX
12.2024 - Current
- Oversaw daily operations of programs and services at community center, enhancing member engagement.
- Supervised staff and volunteers to optimize program delivery and support community needs.
- Develop and implement engaging activities for member participation.
- Coordinated schedules and resources for community events, increasing participation and community involvement.
- Ensure compliance with safety standards and organizational policies.
- Foster positive relationships with families, members, and community partners.
- Maintain accurate records of attendance and participant feedback for improvement.
- Maintain productive communication between relevant parties.
Assistant Teacher
Primrose School of Round Rock at Forest Creek
Round Rock, Texas
09.2024 - 12.2024
- Supported children's learning through engaging educational games and hands-on activities.
- Monitored student behavior and maintained a positive classroom environment.
- Prepared materials and supplies for daily lessons and activities.
- Communicated effectively with parents about student progress and classroom events.
- Implemented health and safety protocols to ensure a secure learning space.
- Oversaw small group activities in educational settings to ensure student engagement.
- Assisted classroom teacher in developing and implementing lesson plans.
- Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
Stand Lead/Warehouse Supervisor
Jacksonville Jumbo Shrimp Baseball Stadium
Jacksonville, Florida
02.2023 - 07.2024
- Oversaw stand operations during games and events, ensuring efficient service and adherence to safety standards.
- Developed training programs for staff on food safety and service standards to enhance compliance and performance.
- Facilitated excellent customer service to enhance fan experience during events.
- Implemented best practices for cleanliness and sanitation in the concession area.
- Resolved customer complaints swiftly to maintain a positive atmosphere.
- Collaborated with team members to streamline service during peak hours.
- Monitored inventory levels and coordinated product availability to meet customer demand during events.
- Conducted weekly inventory checks to ensure accurate record keeping for ordering purposes.
Chat Advisor
Concentrix
Jacksonville, Florida
10.2022 - 02.2023
- Assisted customers with inquiries via chat support, enhancing overall customer experience.
- Resolved technical issues by providing step-by-step troubleshooting guidance.
- Maintained accurate records of customer interactions to ensure continuity in service.
- Educated clients on product features and usage to enhance satisfaction.
- Adapted communication style to meet diverse customer needs effectively.
- Tracked daily performance metrics, providing insights for improving chat response efficiency.
- Adhered to all company policies and procedures while responding to customers' requests via chat.
Customer Service Representative
Comcast, Xfinity
Jacksonville, Florida
08.2021 - 05.2022
- Assisted customers with inquiries about services and billing issues.
- Processed service requests and scheduled technician appointments efficiently.
- Resolved customer complaints using active listening and problem-solving skills.
- Educated customers on product features and service upgrades to enhance their experience.
- Utilized CRM software to track customer interactions and feedback, improving service quality.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships, fostering loyalty and repeat business.
BDC Coordinator
Winner Ford Dover
Dover, Delaware
06.2020 - 01.2021
- Assisted customers with inquiries and provided product information to enhance customer experience.
- Reviewed customer feedback to improve service quality and customer satisfaction initiatives.
- Facilitated interdepartmental communication to resolve issues promptly.
- Organized promotional events to increase customer engagement and dealership visibility.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Ensured compliance with company policies and procedures related to project management activities.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Education
High School Diploma -
Caesar Rodney High School
Camden, DE05-2015
Some College (No Degree) - Early Childhood Education
Virginia Union University
Richmond, VASkills
- Program management
- Operational leadership
- Staff supervision
- Safety compliance
- Event coordination
- Activity development
- Customer relationship management
- Record keeping
- Problem solving
- Conflict resolution
- Effective communication
Certification
Operational License
Timeline
Site Director IV
Ymca Of Central Texas
12.2024 - Current
Assistant Teacher
Primrose School of Round Rock at Forest Creek
09.2024 - 12.2024
Stand Lead/Warehouse Supervisor
Jacksonville Jumbo Shrimp Baseball Stadium
02.2023 - 07.2024
Chat Advisor
Concentrix
10.2022 - 02.2023
Customer Service Representative
Comcast, Xfinity
08.2021 - 05.2022
BDC Coordinator
Winner Ford Dover
06.2020 - 01.2021
High School Diploma -
Caesar Rodney High School
Some College (No Degree) - Early Childhood Education
Virginia Union University