Janaya Hopson
Villa Park,IL
Summary
Dynamic customer service professional with over six years of experience in effectively resolving complex issues and enhancing customer loyalty. Recognized for managing sensitive situations and supporting patient education while contributing to improved satisfaction and operational efficiency. Organized and highly self-motivated with strong proficiency in various computer applications.
Overview
5
5
years of post-secondary education
11
11
years of professional experience
Work History
Personal Assistant
The Jeffersons
Katy, Texas
08.2022 - 07.2026
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Maintained inventory of household supplies and managed procurement tasks.
- Assisted with special projects by researching topics, organizing data, and summarizing findings.
- Assisted with special projects as needed by researching topics, organizing data, summarizing findings.
Clinical Assistant/Phlebotomist
IVIRMA
Houston, TX
10.2025 - 02.2026
- Collected specimens from patients for lab testing.
- Assisted medical staff with patient intake and documentation processes.
- Managed electronic health records system for accurate patient data entry.
- Coordinated scheduling for patient appointments and follow-up visits.
- Supported patient education by providing information on procedures and treatments.
- Maintained inventory of medical supplies and equipment for clinical operations.
- Implemented safety protocols to ensure a hygienic clinical environment.
Caregiver
Village Care Hospice
Houston, TX
09.2024 - 02.2026
- Provided compassionate care to patients in hospice settings.
- Assisted with daily living activities for clients.
- Administered medications following prescribed schedules.
- Communicated effectively with families about patient needs.
- Assisted clients with bathing, dressing, and personal care to promote hygiene and comfort.
- Maintained clean and well-organized environment for client happiness and safety.
Phlebotomy Intern
NorthShore
Chicago, Illinois
05.2023 - 10.2023
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Collected blood samples from patients following safety protocols.
- Assisted in preparing specimens for laboratory analysis.
- Maintained accurate patient records and documentation.
- Communicated effectively with patients to explain procedures.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Participated in training sessions on blood collection techniques.
- Coordinated workflow based on stat, schedule, or outpatient needs.
Package Handler
FedEx Ground
Chicago, Illinois
10.2021 - 02.2022
- Worked closely with team to ensure the safety of one another and to work as quickly as possible.
- Coordinated daily operations to optimize package handling processes.
- Scanned, tagged, and staged 1,000+ packages daily within multiple delivery trucks.
Sales Associate
kate spade
Katy, Texas
10.2019 - 01.2020
- Tracked customer orders, resolving fulfillment issues to enhance order accuracy and customer satisfaction.
- Communicated insight to patrons regarding potential purchases, provided customers with clarity on questions that were not answered.
- Streamlined inventory management, eliminating stock replenishment delays and ensuring product availability.
- Guided patrons on potential purchases, clarifying product details and addressing customer inquiries to improve shopping experience.
Customer Service Representative
Enterprise Holdings
Chicago, Illinois
04.2018 - 08.2019
- Maintained accurate records of customer interactions, ensuring confidentiality and organization for efficient service delivery.
- Responded to customer inquiries in a professional manner., answered questions, and resolved problems in a timely manner.
- Developed a better method to sell the company's product package deals.
- Implemented company policies to maintain operational efficiency., procedures, and safety standards to ensure the proper cleanliness and safety of the rental cars and equipment.
Cashier/Customer Service Representative
The Home Depot
Schaumburg, IL
01.2016 - 08.2017
- Engaged with customers daily, delivering friendly service and addressing inquiries to enhance customer satisfaction.
- Developed extensive knowledge of store merchandise, including new and nontraditional product lines, to assist customers effectively.
- Operated POS cash register, processing over 50 transactions daily and reconciling cash drawers for accuracy.
- Upheld the highest standards of cleanliness.
Education
High School Diploma -
James B. Conant High School
Hoffman Estates, IllinoisSome College (No Degree) - Nursing
Prairie View Agricultural and Mechanical University
Prairie View, Texas 08.2018 - 05.2023
Skills
- Patient care
- Data Entry
- Patient Advocacy
- Patient Engagement
- Collaboration
- Problem Resolution
- Adaptability
- Microsoft Excel
- Office software proficiency
- Word
- PowerPoint
- Leadership
Timeline
Clinical Assistant/Phlebotomist
IVIRMA
10.2025 - 02.2026
Caregiver
Village Care Hospice
09.2024 - 02.2026
Phlebotomy Intern
NorthShore
05.2023 - 10.2023
Personal Assistant
The Jeffersons
08.2022 - 07.2026
Package Handler
FedEx Ground
10.2021 - 02.2022
Sales Associate
kate spade
10.2019 - 01.2020
Some College (No Degree) - Nursing
Prairie View Agricultural and Mechanical University
08.2018 - 05.2023
Customer Service Representative
Enterprise Holdings
04.2018 - 08.2019
Cashier/Customer Service Representative
The Home Depot
01.2016 - 08.2017
High School Diploma -
James B. Conant High School