Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janaya Jones

New Carrollton,MD

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Sales Representative

Historic Tours Of America
01.2023 - Current
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Prioritized helping customers over completing other routine tasks in store.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Program Manager

Corporate Kids Events
06.2019 - Current
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Identified program obstacles and communicated possible impacts to team.
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Developed and maintained logistics workflows, procedures and reports.
  • Participated in vendor selection and management process for program initiatives.
  • Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.

Overnight Stocker

Dollar Tree
10.2021 - 01.2023
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Helped team organize and conduct store-wide markdowns and clearance sales to move end-of season merchandise and make room for new stock.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
  • Maintained neat, organized stockroom free of hazards.
  • Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Kept work areas neat, clean and free from debris.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Stocked designated items on shelves, end caps and displays.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Followed orders precisely for correct items, sizes and quantities.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.

Education

High School Diploma -

Eleanor Roosevelt High School
Greenbelt, MD
2016

Skills

  • Product and Service Knowledge
  • Customer Retention Abilities
  • Inside and Outside Sales
  • Product Management and Pricing
  • Staff Training
  • Problem-Solving Strengths
  • Sales Expertise
  • Upselling Techniques

Timeline

Sales Representative

Historic Tours Of America
01.2023 - Current

Overnight Stocker

Dollar Tree
10.2021 - 01.2023

Program Manager

Corporate Kids Events
06.2019 - Current

High School Diploma -

Eleanor Roosevelt High School

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Janaya Jones