JANAYE M. MOSELEY

• Answering telephone calls

• Assisting and providing recommendations based on guests' needs

• Scheduling appointments using Maestro software

• Process payments and maintain guests' booking information

• Assisted guests with check-in and check-out processes, ensuring a smooth arrival and departure experience.

• Provided information on hotel amenities, local attractions, and services to enhance guest satisfaction.

• Provided exceptional customer service and coordinated information with various departments.

• Handled guest inquiries and complaints with professionalism, striving for timely resolutions.

Internship Experience

• Internship with a global community called Talent Basket as an Online Event Management and Sales Marketing Intern. My roles and responsibilities included tracking leads and prospects, navigating a ticketing platform and identifying key buttons.

Coral Reef Club Hotel in the Christmas period as a Room Attendant. Duties included sorting laundry, cleaning rooms, attending to the guests’ needs and answering telephone calls. Followed by one week of full employment in the same role.

• I worked at Crane Resorts doing an internship in the Housekeeping Department. I was assigned to laundry, room inspection, cleaning rooms and in the office for one week respectively.