Passionate leader with a keen eye for detail, seeking to leverage experience and thrive in a new field. Excels in effective communication and possesses strong organizational skills, enabling successful team leadership and training. Known for fostering a positive work culture and efficiently resolving conflicts. Committed to driving productivity and achieving organizational goals.
Hi, I’m
Janci Johnson
Daphne,AL
Summary
Overview
9
years of professional experience
1
Certification
Work History
Wingfingers
Front of House Manager
03.2025 - Current
Job overview
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
Chipotle Mexican Grill
Certified Training Manager
10.2016 - 10.2024
Job overview
- Collaborated with department heads to identify skill gaps and develop targeted training solutions.
- Increased employee retention by creating engaging, interactive learning experiences.
- Championed a culture of continuous learning, fostering an environment of professional growth within the organization.
- Incorporated industry best practices into course content, ensuring relevance in a rapidly changing business landscape.
- Encouraged open communication between trainers and trainees, promoting valuable feedback exchanges that enhanced program quality continually.
- Created personalized development plans for employees based on their career aspirations and skill sets.
- Enhanced employee productivity by developing and implementing effective training programs.
- Developed comprehensive training manuals, providing clear guidance for employees at all levels.
- Mentored junior training staff members enhancing their instructional skills while contributing towards building a strong internal team capable of delivering top-notch learning experiences.
- Coached team members individually to enhance their skills and achieve professional growth.
Education
Arizona State UniversityTempe, AZ
No Degree from Sustainability Studies
University Overview
Pelham High SchoolPelham, AL
High School
05.2014
University Overview
Skills
- Training and mentoring
- Guest relations
- Performance evaluation
- Staff motivation
- Customer feedback analysis
- Conflict resolution
Certification
- Servsafe Manager Certified
- Servsafe Proctor
- Situational Leadership
- Emotional Intelligence
- Delivering Feedback
- Accountability
Timeline
Front of House Manager
Wingfingers
03.2025 - Current
Certified Training Manager
Chipotle Mexican Grill
10.2016 - 10.2024
Arizona State University
No Degree from Sustainability Studies
Pelham High School
High School
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