Jan Clyde Policarpio
Las Vegas,USA
Summary
Skilled Medical Receptionist specializing in patient scheduling and electronic health records. Enhances patient experiences through effective communication and conflict resolution. Maintains attention to detail in appointment confirmations and insurance verifications, driving efficient clinic operations and high patient satisfaction.
Overview
15
15
years of professional experience
Work History
Medical Records Clerk
Desert Radiology
Las Vegas, NV
02.2026 - Current
- Maintained accurate patient records using electronic health record systems.
- Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
- Organized patient charts, gathering medical histories, lab results and consents.
- Processed incoming medical records requests.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Scanned paper records into digital format.
Medical Receptionist
Desert Radiology
Las Vegas, Nevada
05.2023 - Current
- Checked patients in and out for appointments and collected co-payments.
- Managed patient scheduling and appointment confirmations for efficient clinic operations.
- Maintained accurate patient records using electronic health record systems.
- Coordinated communication between patients and medical staff for seamless service delivery.
- Processed insurance information and verified eligibility for patient procedures.
- Handled phone inquiries, providing information on services and appointment availability.
- Greeted patients warmly, ensuring a welcoming environment upon arrival.
- Assisted in training new receptionists on office procedures and software systems.
- Protected patients by observing strict HIPAA guidelines.
School Bus Driver
CCSD
Las Vegas, NV
08.2022 - 04.2023
- Operated school bus safely on designated routes for student transportation.
- Transported students to school in a timely manner while keeping assigned route schedule.
- Conducted pre-trip and post-trip inspections to ensure vehicle readiness.
- Enforced safety rules to promote student conduct during transit.
- Communicated with school officials regarding schedule changes and route adjustments.
- Maintained a clean and organized bus interior throughout the day.
- Reported mechanical issues promptly to ensure timely repairs and maintenance.
- Developed positive relationships with students through friendly interactions.
Security Officer
Venetian Hotel & Casino
Las Vegas, Nevada
01.2022 - 07.2022
- Ensure the security, safety and well-being of all personnel, visitors and the premises
- Protect the company's assets relative to theft, assault, fire and other safety issues
- Responded promptly to incidents, maintaining a calm and effective approach.
- Conducted regular patrols of the property to detect suspicious activities.
- Utilized surveillance systems to monitor areas and prevent unauthorized access.
- Follow procedures for various initiatives, including fire prevention, property patrol, traffic control and accident investigations
- Collaborated with local law enforcement during emergency situations.
Barista
Park MGM
Las Vegas, Nevada
07.2021 - 01.2022
- Prepared a variety of coffee beverages using high-quality ingredients.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Provided excellent customer service by engaging with guests and addressing inquiries.
- Collaborated with team members to manage busy service periods efficiently.
- Handled cash transactions accurately while processing customer orders swiftly.
- Maintained cleanliness and organization of the work area and equipment.
Sales Associate
Gap
Las Vegas, NV
09.2019 - 07.2021
- Greeted customers and provided exceptional customer service.
- Assisted customers in selecting merchandise and provided product knowledge.
- Processed transactions accurately and handled cash register operations.
- Maintained store presentation and ensured merchandise was visually appealing.
- Supported inventory management by restocking shelves and organizing backroom supplies.
Security Officer
Alexis Park
Las Vegas, NV
03.2020 - 10.2020
- Ensure the security, safety and well-being of all personnel, visitors and the premises
- Protect the company's assets relative to theft, assault, fire and other safety issues
- Utilized surveillance systems to monitor areas and prevent unauthorized access.
- Conducted regular patrols of the property to detect suspicious activities.
- Follow procedures for various initiatives, including fire prevention, property patrol, traffic control and accident investigations
- Responded promptly to incidents, maintaining a calm and effective approach.
- Collaborated with local law enforcement during emergency situations.
Pet Bather
Sophie's Wags To Whiskers
Walnut, California
04.2018 - 01.2019
- Bathed and groomed pets using appropriate shampoos and tools.
- Assisted in drying and brushing pets to ensure a neat appearance.
- Monitored pets' behavior during grooming, ensuring comfort and safety.
- Provided excellent customer service to pet owners during visits.
- Collaborated with team members to improve grooming practices and workflow.
- Maintained cleanliness of grooming area and equipment after each session.
- Mixed shampoos according to prescribed formulas for specific breeds or skin types.
- Utilized safe lifting techniques when transferring pets from cages into tubs or onto tables.
Restaurant Waiter
Dennys Restaurant
Las Vegas, NV
07.2014 - 11.2015
- Provided excellent customer service in a fast-paced dining environment.
- Took customer orders accurately and efficiently using point-of-sale systems.
- Prepared and served food and beverages according to restaurant standards.
- Collaborated with kitchen staff to ensure timely order delivery.
- Resolved customer complaints promptly to enhance dining experience.
- Assisted in training new staff on operational procedures and service protocols.
- Ensured compliance with health and safety regulations in food handling processes.
- Managed multiple tasks simultaneously while remaining organized under pressure.
Restaurant Waiter
Dennys Restaurant
Los Angeles, California
10.2011 - 12.2014
- Provided excellent customer service in a fast-paced dining environment.
- Took customer orders accurately and efficiently using point-of-sale systems.
- Prepared and served food and beverages according to restaurant standards.
- Collaborated with kitchen staff to ensure timely order delivery.
- Resolved customer complaints promptly to enhance dining experience.
- Ensured compliance with health and safety regulations in food handling processes.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Assisted in training new staff on operational procedures and service protocols.
Education
GED -
Trio Program
Las Vegas, NV06-2017
Skills
- Patient registration
- Appointment scheduling
- Electronic health records
- Insurance verification
- Office procedures
- Medical terminology
- Cash handling
- Attention to detail
- Team collaboration
- Conflict resolution
- Effective communication
Timeline
Medical Records Clerk
Desert Radiology
02.2026 - Current
Medical Receptionist
Desert Radiology
05.2023 - Current
School Bus Driver
CCSD
08.2022 - 04.2023
Security Officer
Venetian Hotel & Casino
01.2022 - 07.2022
Barista
Park MGM
07.2021 - 01.2022
Security Officer
Alexis Park
03.2020 - 10.2020
Sales Associate
Gap
09.2019 - 07.2021
Pet Bather
Sophie's Wags To Whiskers
04.2018 - 01.2019
Restaurant Waiter
Dennys Restaurant
07.2014 - 11.2015
Restaurant Waiter
Dennys Restaurant
10.2011 - 12.2014
GED -
Trio Program