JANDAEL DOMINGUEZ
Woodbridge
Summary
Experienced customer service professional skilled in managing inquiries, resolving issues, and fostering positive client interactions. Proficient in communication, problem-solving, and adapting to diverse situations. Collaborative team player committed to achieving goals and maintaining quality standards. Dependable and versatile, capable of meeting evolving demands and delivering impactful results.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Wawa INC.
04.2023 - Current
- Trusted with management of one section of the store single handedly.
- Provided exceptional customer service, enhancing overall guest experience and satisfaction.
- Managed inventory levels, ensuring product availability and minimizing waste through proactive ordering.
- Collaborated with team members to maintain cleanliness and organization in fast-paced environment.
- Operated point-of-sale systems efficiently, processing customer transactions accurately and swiftly.
- Trained new staff on operational procedures, fostering a knowledgeable and efficient team dynamic.
- Resolved customer inquiries and complaints effectively, contributing to positive store reputation.
Customer Service Cashier
Chick-fil-A
06.2022 - 03.2023
- Resolved customer inquiries and complaints to enhance satisfaction.
- Maintained accurate cash drawer balance throughout shifts.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Associate of Science - Business Administration
MIDDLESEX COLLEGE
Middlesex, NJ05-2025
Skills
- Service excellence
- Collaborative teamwork
- In-depth product knowledge
- Customer complaint resolution
- CRM expertise
- Proficient in POS system usage
- Product solutions development
- Guest relations expertise
Timeline
Customer Service Associate
Wawa INC.
04.2023 - Current
Customer Service Cashier
Chick-fil-A
06.2022 - 03.2023
Associate of Science - Business Administration
MIDDLESEX COLLEGE
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