Jane Adler
Phoenix,AZ
Summary
Strong Customer Service skills for 30 plus years. I have listening and communication skills that are sharp. I love learning new things.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Servbank
Phoenix, AZ
04.2024 - Current
- Assist customers with their mortgages.
- Answered customer inquiries and provided accurate information regarding products and services.
Cosmetic Tattoo Artist and Owner
Facial Art by Jane
Phoenix, AZ
01.1994 - Current
- Mentoring and advising others in my industry
- Maintained records of all services rendered, supplies purchased, and fees collected. Scheduling clients and answering their questions and concerns
- Excelling at building professional relationships along with customer service
- Delivered warm companionship with conversation, emotional reassurance and a calming effect to make clients comfortable in a stressful situation.
- Covered all aspects with every client on each and every procedure.
Call Center Representative
Epic/Adecco
Phoenix, AZ
11.2023 - 03.2024
- The Call Center position answers inbound calls for Wells Fargo product remediation. . Epic is a third party contact center phone line. We accurately assist customers and document notes on each call. Also trouble shooting and applying FAQ's is a major role. We use facilitator, Ready Reference and Talk Desk.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
Hospital PBX Operator
Children's Hospital Phoenix
Phoenix, AZ
06.2023 - 10.2023
- Provided top customer service in all interactions.
- Interacted with multiple software platforms to problem solve and serve caller’s needs.
- Provides numbers, resources and or information to callers of all types.
- Completed documentation for all calls and service lines supported.
- Alerted and activated resources to emergency codes, security issues including staff and patient needs.
- Retrieved doctors messages.
Education
High School Diploma -
University High School
Brentwood, CASkills
- Independent Thinker
- Artistic ability
- Social Media Presence
- Product Knowledge
- Customer Service orientated
- Creative thinking
- Screening clients and reviewing intake forms, etc
- Follow-up skills
- Researching customer issues
- Excellent Phone Demeanor
- Professional and clear communication
- Time Management
- Proper phone etiquette
- Written Communication
- Organizational Skills
- Interpersonal Skills
- Problem-solving aptitude
- Client satisfaction
- Strong Work Ethic
- Appointment Setting
Timeline
Customer Service Representative
Servbank
04.2024 - Current
Call Center Representative
Epic/Adecco
11.2023 - 03.2024
Hospital PBX Operator
Children's Hospital Phoenix
06.2023 - 10.2023
Cosmetic Tattoo Artist and Owner
Facial Art by Jane
01.1994 - Current
High School Diploma -
University High School