Jane Allen
Summary
Dedicated food service supervisor, trainer and server with over 23 years of experience in the food industry. Known for extensive experience in maintaining health and safety standards along with effective team training and enhancing customer satisfaction through meticulous attention to service quality and operational efficiency.
Overview
23
23
years of professional experience
Work History
Food Service/FService/Service/Server Trainer
The Estate at Hyde Park
05.2021 - 04.2026
- Trained new servers on menu knowledge and service standards
- Developed onboarding materials to streamline training process
- Developed and implemented feedback systems aimed at fostering open communication within the team.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
Food Service - Server
Alegro Senior Living
03.2019 - 05.2021
- Delivered exceptional dining experiences through attentive service and effective communication with residents.
- Collaborated with kitchen staff to ensure timely and accurate meal service for all residents.
- Trained new servers on menu knowledge, service standards, and resident engagement techniques.
- Coordinated dining room setup and cleanup processes to maintain a welcoming environment for residents.
- Resolved resident inquiries and concerns promptly, fostering positive relationships within the community.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Food Service Supervisor
Brookdale Bayshore
06.2003 - 03.2019
- Supervised daily food service operations ensuring compliance with health and safety standards.
- Trained and mentored staff on food preparation techniques and customer service excellence.
- Developed and implemented efficient workflows to enhance service delivery.
- Conducted regular inventory assessments to manage stock.
- Resolved customer inquiries and complaints effectively, enhancing overall dining experience satisfaction.
- Coordinated staff schedules to ensure adequate coverage during peak service hours for optimal efficiency.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
Education
High School Diploma -
Cristobal Colon High School
05-1987
Skills
- Effective time management
- Menu knowledge
- Team member training
- Employee mentoring
- Server management
- Food safety practices
- Attention to detail in order processing
- Critical thinking
- Leadership development
Languages
5,5
Languages
Spanish
English
Timeline
Food Service/FService/Service/Server Trainer
The Estate at Hyde Park
05.2021 - 04.2026
Food Service - Server
Alegro Senior Living
03.2019 - 05.2021
Food Service Supervisor
Brookdale Bayshore
06.2003 - 03.2019
High School Diploma -
Cristobal Colon High School