Kylie Hooton
Chino Hills,CA
Summary
As a rising senior in the College of Psychology, it is my objective to obtain a challenging position within my field of study where I can leverage acquired skills of patient advocacy, cultural awareness, empathy, and exceptional oral and written communication to enhance the mission statement and visionary goals of the organization.
Overview
4
4
years of professional experience
Work History
Host/Busser, Service Partner, Trainer, Server, Safety Liaison, Bartender, Marketing Coordinator
Islands Fine Burgers and Drinks
06.2022 - Current
- Hostess/Reception - Energetically greeted, welcomed, and seated all customers entering the restaurant ensuring the first impression is a lasting impression.
- Service Partner - Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff, servers, and managers.
- Trainer - Point of contact for all new employees. Delivers small group and individual training for new hires focusing on hospitality tenants, customer care, digital point of sale tools, and sales strategies to increase revenue. Successfully onboarded and trained 10 new employees.
- Server - Handle high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant. Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys and online review platforms.
- Safety Liaison - Present, practice, manage, and report safety initiatives on behalf of the organization. Holds bi-weekly meetings reviewing safety focuses and areas for improvement. While in roll, reduced recordable safety incidents by 30%.
- Bartender - Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Marketing Coordinator - Collaborates with a team of associates highlighting features and benefits of a company's products and services. Plans and executes events with local businesses to network and promote our services.
Volunteer Activities Coordinator
Oakmont Senior Living
08.2021 - 03.2022
- Creating lasting memories for aging adults through empathetic listening, teaching, communication and companionship.
- Organized spaces, materials and hosted game play among residents, delivering rules, directing and assisting residents, and fielding questions.
Education
Bachelor of Arts - Psychology
California State University Fullerton
Fullerton, CA05-2026
Skills
- Hospitality service expertise
- Multitasking proficiency
- Effective time management
- Phone reception
- Digital POS system management
- Effective interpersonal communication
- Proficient in Microsoft Office
Timeline
Host/Busser, Service Partner, Trainer, Server, Safety Liaison, Bartender, Marketing Coordinator
Islands Fine Burgers and Drinks
06.2022 - Current
Volunteer Activities Coordinator
Oakmont Senior Living
08.2021 - 03.2022
Bachelor of Arts - Psychology
California State University Fullerton
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