Jane Caby
Council Grove
Summary
Dedicated, customer-focused professional with extensive experience in consultative sales and customer service. Recognized for strong problem-solving abilities and time management skills, ready to enhance client experiences and drive business growth.
Overview
21
21
years of professional experience
1
1
Certification
Work History
P & C Insurance Producer
Gieswein Insurance Agency
Council Grove
04.2025 - Current
- Seek out new clients through networking.
- Develop strong relationships with clients through effective communication and personalized service.
- Provide customer service by responding to inquiries, resolving complaints, and processing policy changes.
- Assist clients in selecting appropriate insurance policies and coverage options.
- Prepare accurate quotes for prospective clients based on their individual needs.
- Conduct policy reviews to ensure compliance with client needs and regulations.
Universal Banker
Emprise Bank
Council Grove
02.2023 - 03.2025
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Processed deposits, withdrawals, loan payments and other financial transactions.
- Utilized banking software for account management and transaction processing effectively.
- Maintained compliance with bank policies and regulatory requirements diligently.
- Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
- Advised customers on how to use mobile banking applications effectively.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Balanced cash drawers accurately at the end of shifts.
Seasonal Worker
Neosho Gardens
Council Grove
07.2019 - 11.2022
- Assisted in planting, watering, and arranging plants in designated areas.
- Fulfilled customer orders with precision and efficiency.
- Maintained cleanliness of work areas and organized plants effectively.
Customer Service Representative
Valerie's Gifts and Such
Council Grove
03.2019 - 07.2019
- Assisted customers in selecting gifts and providing product information.
- Developed strong, positive customer relationships through friendly interactions to encourage repeat business.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Handled customer inquiries through phone and in-person interactions.
- Ensured accurate reconciliation of daily sales to maintain financial integrity and support operational efficiency.
- Assisted with pricing and stocking to ensure optimal product availability and presentation.
- Organized merchandise displays to enhance visual appeal and accessibility.
Homeschool Educator
Neosho Christian Academy
Council Grove
09.2010 - 06.2019
- Developed tailored lesson plans for diverse student learning needs.
- Facilitated engaging discussions to enhance critical thinking skills.
- Coordinated educational activities and field trips to enrich curriculum.
- Adapted instructional materials to meet the needs of diverse learners.
- Collaborated with other home educators to develop engaging curricula that met state standards.
- Attended workshops and conferences related to teaching methods or innovative approaches in homeschool education.
Computer Aided Drafting Operator
Nex-tech Aerospace
Wichita
02.2005 - 09.2010
- Prepared CAD files for Engineering, Programming, and Quality Control departments.
- Maintained electronic file storage for easy access and organization.
- Collaborated with team members to optimize workflows and improve operational efficiency.
- Engineered and launched creation of innovative work carts for CNC operator efficiency.
- Contributed to Employee Planning Committee and completed first responder training.
Education
Associate of Applied Science - Computer Aided Drafting
Vatterott College
Wichita, KS12-2004
Some College (No Degree) - English/Psychology
Southwest Baptist University
Bolivar, MOHigh School Diploma -
Raytown South Senior High School
Raytown, MO05-1984
Skills
- Rapport and relationship building
- Effective verbal and written communication
- Consultative sales
- Team collaboration
- Computer proficiency
- Adaptability to technology, software, and processes
- Problem solving
- Time management
Certification
Property & Casualty License in KS
Affiliations
Community Blood Drive Coordinator
Timeline
P & C Insurance Producer
Gieswein Insurance Agency
04.2025 - Current
Universal Banker
Emprise Bank
02.2023 - 03.2025
Seasonal Worker
Neosho Gardens
07.2019 - 11.2022
Customer Service Representative
Valerie's Gifts and Such
03.2019 - 07.2019
Homeschool Educator
Neosho Christian Academy
09.2010 - 06.2019
Computer Aided Drafting Operator
Nex-tech Aerospace
02.2005 - 09.2010
Associate of Applied Science - Computer Aided Drafting
Vatterott College
Some College (No Degree) - English/Psychology
Southwest Baptist University
High School Diploma -
Raytown South Senior High School