Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Paola Diaz

Dallas

Summary

Insurance professional prepared to drive success in role. Skilled in risk assessment, policy management, and customer relations. Strong focus on team collaboration and results. Adaptable, reliable, and adept at navigating changing needs. Ready to leverage communication and analytical skills to make significant contributions.

Overview

5
5
years of professional experience

Work History

P & C INSURANCE PRODUCER

Farmers
09.2023 - Current
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
  • Provided detailed information about company insurance products.
  • Worked in high-volume, competitive sales environment.
  • Developed strong relationships with clients, fostering trust and loyalty for long-term business growth.
  • Coordinated claim processing between clients and carriers, facilitating timely resolution of disputes and ensuring fair settlements for all parties involved.
  • Set up policies and completed all documentation.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Maintained high standards of customer service by building relationships with clients.

General Manager of Food Service

Chick Fil A
12.2019 - 09.2023
  • Reduced food waste through better inventory management and portion control, leading to increased profitability.
  • Increased customer satisfaction by implementing effective staff training and performance management programs.
  • Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
  • Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Education

GED -

GED
Dallas, TX

Skills

  • Relationship building
  • Policy analysis
  • Sales expertise
  • Sales proficiency
  • Claims handling
  • Customer service
  • Teamwork and collaboration
  • Problem-solving
  • Time management

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

P & C INSURANCE PRODUCER

Farmers
09.2023 - Current

General Manager of Food Service

Chick Fil A
12.2019 - 09.2023

GED -

GED

Similar Profiles

CREATE PROFILE