Jennifer Simpson
Redmond,OR
Summary
Dynamic insurance professional with a proven track record at Farmers, excelling in customer service and policy management. My strong problem-solving abilities and time management skills ensure efficient operations and client satisfaction in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Insurance Agent
Farmers
Sisters, OR
05.2019 - 05.2025
- Closed sales on new policies by presenting insurance options to customers accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Managed high-volume inbound and outbound calls to address customer inquiries and claims.
Insurance Broker
Symmetry Financial Group
Swannanoa, NC
10.2018 - 04.2019
- Supported families in protecting their loved ones and home equity through mortgage life insurance plans.
- Prepared and delivered detailed policy proposals and quotes to potential clients.
- Counseled prospects and policyholders on coverage, limits and regulations.
Restaurant Manager
Round Table Pizza
Redmond
05.2016 - 09.2018
- Managed front and back of house operations ensuring adherence to company policies.
- Achieved consistent scores above 90 percent in health department inspections.
- Managed deposits, employee scheduling, hiring processes, and training new staff.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Restaurant Supervisor
Round Table Pizza
Bend
07.2014 - 04.2016
- Managed shift employees, ensuring efficient operations.
- Oversaw food preparation, production and presentation according to quality standards.
- Resolved customer complaints promptly and professionally.
Senior Technical Support
Ibex Global
Bend, OR
06.2012 - 07.2014
- Supplied support services for Mac systems.
- Guided first-level advisors in handling customer concerns effectively.
- Achieved a consistent customer satisfaction rate of 90-100 percent.
- Coordinated with product and engineering teams to report software bugs.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
Education
High School Diploma -
Bend Senior High School
Bend, OR06.2010
Some College (No Degree) - General Education
COCC
BendSkills
- Customer service
- Licensed insurance agent
- Time management abilities
- Service oriented
- Policy management
- Problem solving
- Data entry
References
References available upon request.
Timeline
Insurance Agent
Farmers
05.2019 - 05.2025
Insurance Broker
Symmetry Financial Group
10.2018 - 04.2019
Restaurant Manager
Round Table Pizza
05.2016 - 09.2018
Restaurant Supervisor
Round Table Pizza
07.2014 - 04.2016
Senior Technical Support
Ibex Global
06.2012 - 07.2014
High School Diploma -
Bend Senior High School
Some College (No Degree) - General Education
COCC