Summary
Overview
Work History
Education
Skills
Certification
Timeline
2009 Commercial Property National Adjuster of the Year
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Roy Key

1324 Terra Ct,TX

Summary

Dynamic and results-driven insurance professional with extensive experience at Farmers, excelling in claims investigation and coverage determination. Proven ability to cultivate relationships and negotiate settlements, ensuring compliance and timely resolutions. Skilled in documentation research and time management, consistently achieving high standards in claims processing and customer satisfaction.


Overview

37
37
years of professional experience
1
1
Certification

Work History

Commercial Property Claims Representative

Farmers
11.2008 - Current
  • Investigate coverage, cause of loss, and prepare appropriate denial of coverage or estimate of damages.
  • Developed in-depth understanding of insurance policies and procedures.
  • Collaborated with internal departments and external vendors to resolve claims.
  • Review vendor reports and prepare estimate of damages for policyholder.
  • Worked productively in fast-moving work environment to process claims timely.
  • Assist team members with coverage questions, damage recognition, and estimating principals

Auto / Liability Claims Supervisor

Farmers
04.2002 - 11.2008
  • Monitored team performance, enforcing compliance with corporate claims processes and procedures.
  • Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
  • Built talented teams of liability and auto claims representatives dedicated to timely and compliant resolutions.
  • Handled claims consistent with client and corporate policies, procedures, best practices and regulations.

Senior Property Claims Adjuster

Farmers
08.1998 - 04.2002
  • Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
  • Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
  • Developed and maintained working relationships with vendors and contractors to assist in prompt claims handling.
  • Scoped and photographed properties for defects and damage.
  • Prepared sketch of floor plan and roofline and entered data into Xactimate to develop line-by-line item costs of damages.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
  • Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.

Independent Insurance Adjuster

Crawford and Company
08.1988 - 08.1998
  • Multi Line Field Adjuster, handling, Auto Liability, Property Claims, and Workers Compensation claims.
  • Inspected and prepared detailed repair estimate of damages to auto's using Mitchell Crash Manuals.
  • Inspected and prepared detailed repair estimate of damages to commercial and residential property.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
  • Maintained contact with claimants and attorneys to determine treatment status.

Education

BBA - Business Administration

Angelo State University
San Angelo, TX
12-1988

Skills

  • Damage evaluation
  • Insurance coverage analysis
  • Claims analysis
  • Effective time management
  • Damage assessment documentation
  • Stakeholder communication

Certification

  • Licensed -Multi Line Adjuster TX Lic # 294741. Licensed since 1988.
  • Other State licenses include: NM, OK, GA

Timeline

Commercial Property Claims Representative

Farmers
11.2008 - Current

Auto / Liability Claims Supervisor

Farmers
04.2002 - 11.2008

Senior Property Claims Adjuster

Farmers
08.1998 - 04.2002

Independent Insurance Adjuster

Crawford and Company
08.1988 - 08.1998

BBA - Business Administration

Angelo State University

2009 Commercial Property National Adjuster of the Year

Selected as Commercial Property National Adjuster of the year based on a combination of customer service results, quality file reviews, cycle time, and volume of claims handled.

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