Jane Dunn
Groveland,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, exceptional customer service skills, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
4
4
years of professional experience
Work History
Fresh Cut Clerk
Shaw's Supermarket
Newburyport, MA
06.2026 - Current
- Cut fresh produce to customer specifications in a timely manner.
- Prepared and displayed fresh produce to ensure quality presentation.
- Assisted customers with product selections and provided knowledgeable recommendations.
- Responded promptly to customer inquiries about availability of specific cuts or types of produce requested.
- Conducted regular quality checks on fresh items to ensure freshness standards.
- Performed quality control checks on products before packaging for customers.
- Restocked shelves throughout the day to ensure product availability for customers.
- Stocked shelves with freshly cut produce in accordance with company standards.
- Engaged in training new staff on proper handling and storage of produce items.
- Collaborated with team members to improve workflow efficiency during peak hours.
- Communicated effectively with team members regarding stock needs and special orders from customers.
- Ensured that proper labeling was applied to packages of fresh cut items.
- Created a friendly shopping atmosphere. and offered to help locate produce items.
- Monitored work environment to maintain safety, cleanliness and organization.
Intern
Access Framingham
Framingham, MA
02.2026 - 05.2026
- Coordinated community events to effectively engage local residents.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Created a Community Calendar for members of the community to see all the events happening when and where in their community
- Interacted with community members to gather feedback and strengthen relationships.
- Captured video footage of community events to provide visual documentation.
- Supported administrative tasks, including data entry and document management.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Managed inventory of supplies and equipment for various projects and events.
- Maintained positive working relationship with fellow staff and management.
- Documented email communications to ensure accurate tracking of correspondence.
eCommerce Manager
Shaw's Supermarket
Newburyport, ME
05.2025 - 09.2025
- Managed the day-to-day operations of the e-commerce platform, including product management, website content updates and customer service.
- Analyzed customer feedback and implemented strategies to improve the user experience of customers.
- Trained staff on e-commerce platform usage and best practices.
- Resolved customer inquiries related to online orders and services efficiently.
- Resolved customer complaints regarding sales and service.
- Maintained accurate records of orders placed online.
- Supported sales team members to drive growth and development.
- Coached, developed and motivated team to achieve revenue goals.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Built sales forecasts and schedules to reflect desired productivity targets.
Intern
Access Framingham
Framingham, ME
01.2025 - 06.2025
- Coordinated community events to engage participants and foster collaboration.
- Trimmed and edited videos for social media to improve viewer retention. for Social Media platforms (i.e., trimmed 40 minute videos to 1 minute to keep viewer engagement, added closed captions for videos, added title. cards for each speaker in the video)
- Utilized various software and tools to streamline processes and optimize performance.
- Managed office supply inventory and streamlined ordering processes.
- Organized office space, including ordering supplies, setting up equipment, and ensuring cleanliness of work area.
- Compiled and submitted reports for supervisor's review. to and reviewed reports with supervisor.
- Maintained updated knowledge through continuing education and advanced training.
eCommerce Associate
Shaw's Supermarket
Newburyport, Massachusetts
06.2022 - 05.2025
- Assisted customers with online orders and inquiries through multiple channels.
- Provided technical support for customers with e-commerce related issues.
- Maintained up-to-date knowledge of e-commerce trends and competitor offerings.
- Investigated customer complaints and created solutions to resolve them quickly.
- Investigated and analyzed client complaints to identify and resolve issues.
- Collaborated with teams to enhance order fulfillment processes.
- Trained new associates on e-commerce systems and best practices.
- Informed customers by mail or telephone of unit prices, shipping dates, and anticipated delays.
- Built relationships with regular customers by providing friendly service and offering helpful advice on selection of products.
- Demonstrated familiarity with product placement throughout the store to help customers in selecting items.
Education
Bachelor of Arts - Communications
Framingham State University
Framingham, MA05-2026
Associate of Arts - Communications
Northern Essex Community College
Haverhill, MA05-2024
Skills
Customer service
- Strong work ethic
- Positive attitude
- Friendly
- Verbal and written communication
- Data organization
- Willingness to learn
- Inventory/Merchandise management and organization
- Video editing
- Cleanliness standards
- Task delegation
- Training and mentoring
- Honesty and integrity
- Team collaboration
Timeline
Fresh Cut Clerk
Shaw's Supermarket
06.2026 - Current
Intern
Access Framingham
02.2026 - 05.2026
eCommerce Manager
Shaw's Supermarket
05.2025 - 09.2025
Intern
Access Framingham
01.2025 - 06.2025
eCommerce Associate
Shaw's Supermarket
06.2022 - 05.2025
Bachelor of Arts - Communications
Framingham State University
Associate of Arts - Communications
Northern Essex Community College