Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jane Gailey

Saint Augustine,FL

Summary

Experienced insurance professional with twenty-six year career assessing properties, determining liabilities and negotiating settlements. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care. Offering extensive claims handling experience gained over progressive insurance industry background. Closely examine documentation and property to identify damage, estimate costs and maintain liability limitations. Keen to balance company and customer interest with fair and equitable policies. Expert Claims Supervisor effective at coordinating workloads and managing continuous claims volumes. Knowledgeable about basic and complex claims up to $500,000 in value. Specializes in litigation and serious injury claims work.

Overview

30
30
years of professional experience

Work History

Licensed Private Investigator

Self-employeed
Saint Augustine, FL
10.2020 - 10.2024
  • Performed assignments within investigative scope of competency to meet client needs.
  • Assisted attorneys and lawyers in criminal and civil cases with suspect investigations.
  • Interviewed witnesses, family members and acquaintances of crime suspects and victims.
  • Investigated background of claimants and witnesses to uncover past criminal activity.
  • Prepared case summaries highlighting investigated findings.

All Lines Property Adjuster

Independent Adjuster
Saint Augustine, FL
08.1994 - 10.2024
  • Field Deployment for Hurricane Ida in New Orleans.
  • Desk Deployment for Hurricane Ian in Naples, Florida.
  • Detailed coverage, liability and reasons for denial of claims to policyholders, attorneys and third-party providers.
  • Litigated claim settlements when needed.
  • Determined insurance coverage levels and restrictions by thoroughly examining claims forms and associated records.
  • Conducted interviews, gathered detailed information and completed field investigations.

Litigation Claims Supervisor

Progressive Insurance Company
Jacksonville , Florida
09.2016 - 10.2020
  • Managed all Litigation claims as head of 9 associates processing more than 12 claims per day.
  • Evaluated and motivated employees to continuously develop and grow in both performance and knowledge.
  • Approved reserves and payments up to $ 125,000 authority level.
  • Reviewed settlements, litigation and team best practices to maintain high standards of quality.
  • Reviewed police reports, medical treatment records, medical bills and physical property damage to determine extent of liability.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.

ARBI Claims Supervisor

Progressive Insurance Company
Jacksonville, Florida
10.2005 - 09.2015
  • Analyzed information gathered by investigations and reported findings and recommendations.
  • Reviewed police reports, medical treatment records, medical bills and physical property damage to determine extent of liability.
  • Conducted secondary evaluations of original investigations documentation and reports to facilitate smooth resolutions.
  • Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.

Property Claims Manager

Progressive Insurance Company
Fort Lauderdale , Florida
03.1999 - 10.2005
  • Delivered exceptional customer service to all clients by effectively communicating information and actively listening to concerns.
  • Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
  • Traveled to customer sites to evaluate damage, including fallen trees, leaking roofs and other issues, to create accurate cost estimations.
  • Coordinated vendor services, including emergency repair, cleaning companies and contractors, to optimize handling of customer claims.

Fire and Theft Claims Manager

Progressive Insurance Company
Miami, Florida
07.1996 - 03.1999
  • Reviewed police reports, medical treatment records, medical bills and physical property damage to determine extent of liability.
  • Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.
  • Gathered and documented evidence to support court proceedings.

Education

Some College (No Degree) - AA

Broward State College
Fort Lauderdale, FL

Skills

  • MS Office
  • Maintenance & Repair
  • Clerical
  • Friendly, positive attitude

Timeline

Licensed Private Investigator

Self-employeed
10.2020 - 10.2024

Litigation Claims Supervisor

Progressive Insurance Company
09.2016 - 10.2020

ARBI Claims Supervisor

Progressive Insurance Company
10.2005 - 09.2015

Property Claims Manager

Progressive Insurance Company
03.1999 - 10.2005

Fire and Theft Claims Manager

Progressive Insurance Company
07.1996 - 03.1999

All Lines Property Adjuster

Independent Adjuster
08.1994 - 10.2024

Some College (No Degree) - AA

Broward State College
Jane Gailey