Jane George
Tucson,AZ
Summary
Experienced receptionist and medical records clerk with 13+ years supporting healthcare front desks, managing confidential files, and handling multi-line phones. Strong attention to detail, visitor log management, and administrative support in busy care settings.
Overview
20
20
years of professional experience
Work History
Receptionist/Medical Records Clerk
Santa Rosa Care Center
Tucson, Arizona
05.2007 - 02.2021
- Greeted residents, families, and visitors at Santa Rosa Care Center front desk.
- Answered incoming calls and directed messages to nursing and administrative staff.
- Collected, sorted, and distributed mail, packages, and office documents.
- Recorded visitor sign-ins and maintained reception logs and access records to provide residents' security.
- Maintained an organized filing system of confidential patient information in accordance with company policy.
- Provided administrative support to various departments, assisting with document preparation and filing.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Updated and maintained resident charts for Santa Rosa Care Center medical records, ensuring accuracy and accessibility.
- Retrieved patient medical records in response to requests from authorized personnel.
Veterinary Technician
Banfield Hospital
Tucson, Arizona
05.2001 - 12.2004
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Administered medications and vaccinations following Banfield hospital protocols.
- Assessed patients and assisted veterinarians during preventive care exams.
- Performed physical examinations and diagnostic tests, such as x-rays, blood work, urinalysis, and fecal analysis.
- Performed dental cleanings and polishing, excluding extractions.
- Educated clients on pet wellness, treatment plans, and home care.
- Obtained relevant health history and information from clients to maintain medical charts.
- Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, autoclaves.
- Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
- Assisted with euthanasia following veterinarian instructions.
- Supported veterinarians to drive quality care, advocate for pets and educate clients.
Education
Associate of Science - Veterinary Technology
Pima Community College
Tucson, AZ08-2003
Associate of Science - General Science
Victor Valley Community College
Victorville, CA01-1986
Skills
- Multi-channel communication
- Medical records management
- Front desk operations
- Visitor coordination
- Confidential filing systems
- Administrative support
Affiliations
- Active in a local church since 1996 performing many tasks and helping with events.
- Participates in a Medieval/Renaissance ensemble performing early music in church and school events. Member of the Society of Creative Anachronism. Also learning beginning archery.
Timeline
Receptionist/Medical Records Clerk
Santa Rosa Care Center
05.2007 - 02.2021
Veterinary Technician
Banfield Hospital
05.2001 - 12.2004
Associate of Science - Veterinary Technology
Pima Community College
Associate of Science - General Science
Victor Valley Community College