Terry Sheppard
Jacksonville,FL
Summary
Dedicated receptionist with strong patient interaction skills and experience in multi-line phone management. Committed to enhancing office efficiency and maintaining confidentiality compliance.
Overview
2027
2027
years of professional experience
Work History
Receptionist/Medical Records Clerk
Vivo Health Care
Orange Park, Florida
08.2021 - Current
- Greeted and assisted patients upon arrival at Vivo Health Care facility, ensuring a welcoming and organized experience.
- Managed multi-line phone system to direct calls to respective departments.
- Maintained patient records and confidential information, ensuring compliance with privacy regulations and safeguarding sensitive data.
- Provided administrative support to healthcare teams, streamlining office processes and contributing to overall clinic efficiency.
- Performed data entry tasks into various computer systems accurately and promptly.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Handled incoming mail and packages, distributing them to relevant personnel promptly.
- Participated in emergency response drills and maintained knowledge of safety procedures.
Receptionist
Westview Elementary
Jacksonville, FL
2015 - 2018
- Greeted students, parents, and visitors, fostering a positive and inviting atmosphere.
- Managed incoming phone calls, efficiently directing inquiries to enhance communication with staff.
- Maintained organized student records and updated files to ensure accurate and accessible information.
Receptionist/Dental Assistant
Dr. Mary Kate Jones D.D.S.
Jacksonville, FL
2013 - 2015
- Scheduled appointments and coordinated patient flow in a busy dental office.
- Greeted patients warmly and managed front desk operations efficiently.
- Scheduled appointments for patients.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Assisted with billing processes and verified insurance information for patients.
- Prepared treatment rooms and ensured all necessary supplies were stocked.
Education
Certificate - Dental Assistance
Florida College Of Medical And Dental Assistances
Jacksonville, FL01-1981
High School Diploma -
Terry Parker High School
Jacksonville, FL06-1980
Skills
- Appointment scheduling
- Record maintenance
- Data entry accuracy
- Confidentiality compliance
- Multi-line phone management
- Customer service
- Patient engagement
Timeline
Receptionist/Medical Records Clerk
Vivo Health Care
08.2021 - Current
Receptionist
Westview Elementary
2015 - 2018
Receptionist/Dental Assistant
Dr. Mary Kate Jones D.D.S.
2013 - 2015
Certificate - Dental Assistance
Florida College Of Medical And Dental Assistances
High School Diploma -
Terry Parker High School