Hillary Eifert
Box Elder,USA
Overview
19
19
years of professional experience
Work History
Receptionist/Medical Records Clerk
Dakota Radiology
Rapid City, USA
08.2024 - 10.2025
- Managed patient check-ins and appointment using electronic health record systems.
- Facilitated effective communication between patients, radiologists, and support staff to enhance service delivery.
- Coordinated with insurance providers to verify patient coverage and resolve billing inquiries promptly.
- Streamlined office procedures to improve workflow efficiency and reduce patient wait times.
Financial Services Technician, Contractor (Non-Supervisory)
TPPE
Ellsworth AFB, USA
06.2022 - 08.2024
- Experienced in reviewing and inputting travel vouchers involving military permanent change of station, personal property movement and storage, and TDY to school accruals to ensure proper entitlements, including payment of travel and supplemental benefits.
- Understanding and application of the governing laws, rules, regulations, policies, procedures, and precedents relating to area of assignment.
- Excellent communication skills with coworkers and supervision by means of verbal and electronic correspondence.
- Able to work under pressure of established deadlines.
- Maintained proficient status in average voucher count and outstanding in accuracy for my annual production.
- Supervisor: Timothy “TJ” Kenney
Scheduling (Non-Supervisory)
Monument Health Home+ Home Health and Hospice House
Rapid City, USA
12.2021 - 04.2022
- Received and made calls to patients and family members to schedule and reschedule in-home visits for nursing, nursing aids, physical therapists and occupational therapists.
- Built and maintained schedules for the travel nurses and nurse's aides as well as the nurses and nurse's aide within the hospice house.
- Volunteered to deliver supplies to patient's homes.
- Supervisor: Crystal Flinchbaugh
- Phone: 605-755-7710
Patient Financial Advocate (Non-supervisory)
Monument Health
Rapid City, USA
04.2007 - 12.2021
- Coordinated with patients and insurance companies to secure financial clearance for upcoming procedures and informed patients of out-of-pocket expenses after services.
- Handled patient inquiries regarding payments and clarified insurance coverage and out-of-pocket costs.
- Collaborated with insurance companies to facilitate timely payment for completed patient services.
- Visited patients' bed to verify insurance as well as review the hospitals' financial assistance program.
- Processed financial assistance applications.
- Processed patient and insurance refunds.
- Billed secondary insurance companies.
- Supervisor: Darci Gonzales
Education
High School Diploma - General Education
05-1998
Skills
- Patient check-in management
- Appointment scheduling
- Medical records management
- Electronic health records
- Insurance verification
- Medical billing processes
- Customer service
Hobbies and Interests
- Camping
- Family
- Outdoor Activities
- Arts and Crafts
Timeline
Receptionist/Medical Records Clerk
Dakota Radiology
08.2024 - 10.2025
Financial Services Technician, Contractor (Non-Supervisory)
TPPE
06.2022 - 08.2024
Scheduling (Non-Supervisory)
Monument Health Home+ Home Health and Hospice House
12.2021 - 04.2022
Patient Financial Advocate (Non-supervisory)
Monument Health
04.2007 - 12.2021