Kassandra Rodriguez
Summary
Proficient medical receptionist skilled in front desk operations, including appointment scheduling and patient check-in management. Combines administrative efficiency with strong clinical support, facilitating effective patient communication and maintaining organized patient records to optimize care delivery.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
Texas Center For Urology
Burleson, TX
07.2025 - Current
- Welcomed patients and directed them to appropriate services, enhancing their experience.
- Scheduled appointments using electronic health record systems.
- Managed patient check-in and check-out workflows with attention to detail.
- Facilitated clear communication between patients and healthcare providers, ensuring understanding of care instructions.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Processed patient check-ins by verifying information, ensuring accurate documentation, and collecting co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Resident Parent
North Central Texas Academy
01.2024 - 01.2025
- Encouraged students in developing responsibility and character while sharing gospel principles in a nurturing home environment.
- Provided essential care and support to students throughout daily activities, ensuring their well-being and engagement.
Administrative Assistant
Casa Amistad Church
01.2020 - 01.2024
- Managing calendars, scheduling appointments, and coordinating meetings and events.
- Managed communications by answering phones, responding to emails, and coordinating various forms of correspondence.
- Oversaw supply orders, maintained office equipment, and performed basic bookkeeping tasks to support daily operations.
Medical Assistant
HeartPlace
01.2017 - 01.2020
- Assisted physicians during physical examinations, facilitating efficient patient care and accurate assessments.
- Prepared patients for examinations by taking vital signs, recording medical history, and explaining procedures to ensure readiness and comfort.
- Explain treatment procedures, medications, and other instructions to patients and their families.
- Answered phones, responded to patient inquiries, and communicated with other healthcare professionals to enhance patient experience and streamline operations.
Education
Medical Assistant -
PCI Health Training Center
04-2017
High School -
JJ Pearce High School
01-2015
Skills
- Clinical Skills
- Medical terminology
- Patient check-in management
- Appointment scheduling
- Front desk operations
- Administrative Skills
- Office organization
- Organizational Skills
- Time Management
- Bilingual
- Team collaboration
- Problem-Solving
- Strong Communication
LANGUAGES
- Spanish, Native/ Bilingual
Timeline
Medical Receptionist
Texas Center For Urology
07.2025 - Current
Resident Parent
North Central Texas Academy
01.2024 - 01.2025
Administrative Assistant
Casa Amistad Church
01.2020 - 01.2024
Medical Assistant
HeartPlace
01.2017 - 01.2020
Medical Assistant -
PCI Health Training Center
High School -
JJ Pearce High School