Lauren Edwards
Las Vegas
Summary
Dynamic Medical Assistant with extensive experience at Marathon Health, excelling in appointment scheduling and patient communication. Proven ability to enhance patient satisfaction through effective problem-solving and administrative support. Skilled in electronic health records and HIPAA compliance, ensuring efficient operations and high-quality care delivery.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant/Receptionist
Marathon Health
Henderson
07.2024 - Current
- Scheduled patient appointments and managed daily calendars for healthcare providers.
- Assisted in patient check-in and check-out processes to ensure smooth operations, and scheduled the next appointment with the provider.
- Communicated with patients regarding their results, with physicians' messages to inform the patient.
- Handled insurance verification and processed referrals.
- Collaborated with healthcare team to improve patient satisfaction and service efficiency.
- Collaborated with insurance companies to verify coverage for referrals.
- Processed Prior Authrization for HPN and medication through pharmacy.
- Assisted healthcare providers with clinical procedures and patient examinations.
- Maintained accurate electronic health records using Marathon Health systems.
- Answered phone calls, addressing inquiries and directing them to appropriate staff.
- Educated patients on office policies, procedures, and available healthcare services.
- Conducted follow-up calls to ensure resolution of customer concerns.
Medical Assistant
Intermountain Healthcare
Las Vegas
02.2022 - 05.2024
- Scheduled patient appointments and managed calendars for healthcare providers efficiently.
- Clinical back office EKG, blood draws, injections.
- Handled insurance verification and facilitated billing inquiries for patients.
- Processed insurance claims while verifying coverage details for accuracy.
- Addressed incoming calls and resolved patient inquiries promptly.
- Prepared specimens for laboratory analysis and testing procedures.
- Processed prior authorization requests for various medical services and procedures.
- Coordinated with insurance companies to resolve authorization disputes.
Scheduling Coordinator
Desert Radiology Partners
Las Vegas
02.2020 - 02.2023
- Handled over 100 calls with referring physicians' offices, patients, attorneys, and insurance companies.
- Scheduled 100 to 120 exams per day, and identified scheduling-related issues.
- Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals.
- Scheduled patient exams to comply with the restrictions of modality/facility resources, and the needs of the patient and referring physician.
- Coordinated work efforts with other team players to achieve an efficient workflow and time adherence within the office.
- Clearly and concisely document every patient request and pertinent information via EMR, so that the practice can successfully respond to patient needs.
- Coordinated patient communications to confirm appointments and address inquiries effectively.
Medical Assistant II
Care More
Las Vegas
05.2018 - 01.2020
- Greeted patients upon their arrival, and performed check-in and check-out.
- Managed the front desk efficiently, handling administrative functions, faxes, referrals, and insurance.
- Performed a high volume of venipunctures, vaccinations, and cultures.
- Ensured compliance with HIPAA regulations for patient confidentiality.
- Organized and maintained physical and digital medical records efficiently.
- Processed prior authorization requests for various medical services and procedures.
Screener/ Phlebotomist
YOH Staffing, Caesars Health, Wellness Center
Las Vegas
08.2016 - 12.2017
- Greet all patients by first name in a courteous professional manner
- Provide patients with a brief overview of screening
- Confirm with patient's lab consent form and questionnaire
- Manually measure patient blood pressure, pulse, height & weight, and body fat
- Perform blood draws on patients and centrifuge blood
- Make sure patient requisition form for specimen are accurate
- Take body mass index and body fat measurement through bioelectric impedance method.
Laboratory Specimen Processor
Quest Diagnostics
Las Vegas
04.2014 - 03.2016
- Performed high volume of data entry matching blood specimens with patient's blood samples
- Centrifuged blood and made sure no clotting in specimens for Technician 2
- Performed the pre-analytical phase of testing by bar coding, centrifuging, separating, logging, culturing, and staining of Bacteriological specimens
- Packaged specimens for transport and ship to lab indicated on work orders
- Collected blood and urine and other biological specimens per OSHA guidelines
- Accessioned logs, test reports logs, quality control logs for blood and urine specimens
- Processed pathology, microbiology, immunology, hematology, coagulation, urinalysis, and blood bank specimens Properly and accurately.
Education
Phlebotomy Certificate -
WyoTech - Long Beach
Long Beach, CA01.2004
EKG Certificate -
WyoTech - Long Beach
Long Beach, CA01.2004
Medical Assistant Diploma - Health and Wellness
Wyo-Tech Institute of Long
Beach, CA01.2004
High School Diploma -
Carson High School
Carson, CA01.1996
Skills
- Referral specialist
- Webiz access
- Administrative support
- Problem solving
- Appointment scheduling
- Customer support
- Phone etiquette
- CPT and diagnosis coding
- Clinical skills
- HIPAA compliance
- Electronic health records
Certification
- Phlebotomy Certificate
- Office Laboratory Assistant Certificate (08/24 - 08/24/26)
- CPR/BLS (07/2024 -07/2026)
- Medical Assistant Certificate
- Nevada State Board of Pharmacy (07/14/2025 - 10/31/2026)
Timeline
Medical Assistant/Receptionist
Marathon Health
07.2024 - Current
Medical Assistant
Intermountain Healthcare
02.2022 - 05.2024
Scheduling Coordinator
Desert Radiology Partners
02.2020 - 02.2023
Medical Assistant II
Care More
05.2018 - 01.2020
Screener/ Phlebotomist
YOH Staffing, Caesars Health, Wellness Center
08.2016 - 12.2017
Laboratory Specimen Processor
Quest Diagnostics
04.2014 - 03.2016
Phlebotomy Certificate -
WyoTech - Long Beach
EKG Certificate -
WyoTech - Long Beach
Medical Assistant Diploma - Health and Wellness
Wyo-Tech Institute of Long
High School Diploma -
Carson High School
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