CASSIE MARTINEZ
Bakersfield,CA
Summary
Hardworking and reliable Medical Assistant/ Receptionist focused on going above and beyond to support team and serve patients. Motivated continue to learn and grow as Health Care professional. Skilled Medical Assistant/ Receptionist proficient in managing office schedules and records. Works well with medical professionals and patients to meet all needs with high-quality support. Offers professional demeanor, quality-driven approach and skills in building relationships and independently resolving conflicts.
Overview
20
20
years of professional experience
Work History
Medical Assistant/ Receptionist
Sendas Urgent Care
Bakersfield, CA
06.2013 - Current
- Scheduled patient appointments, sent notifications and handled rescheduling needs.
- Obtained insurance verifications, pre-authorizations and pre-determinations.
- Answered telephones, distributed mail and faxes, and prepared patient files.
- Answered incoming calls from clients, forwarding to appropriate destinations.
- Balanced drawers and managed petty cash usage.
- Served as reliable liaison between patients and healthcare providers.
- Welcomed patients, pharmaceutical reps and other visitors to doctor's office.
- Relayed information to patients regarding lab tests, procedures and appointments.
- Scanned and filed patient information into medical records.
- Pulled correct medical charts for doctor based on schedule of patients to be seen.
- Inventoried office and medical supplies, placing orders to maintain adequate levels of different items.
- Explained fees and patient financial responsibility, informing patients of existing balances due.
- Moved patients through registration process and prepared for clinical staff, maximizing patient flow.
- Arranged lab work, tests and procedures for patients.
- Took patient information and scanned into EMR.
- Followed physician orders when setting up tests and patient procedures.
- Interacted with insurers to verify coverage and collect payments.
- Communicated policy updates to department, answered questions and monitored compliance.
- Improved employee skills and increased team value with new training opportunities and empowering leadership.
- Trained new hires in company policies, work processes and job-specific tasks.
- Coordinated office workflow and monitored task completion to evaluate quality and performance.
- Blood Draws, EKG's, Injections, Procedure set up and assisting the provider in procedures.
Medical Assistant
Centennial Medical Group
Bakersfield, CA
07.2005 - 07.2011
- Cleaned, prepared and maintained examination rooms and treatment areas.
- Assisted physicians and clinicians with examinations, procedures and vital signs monitoring.
- Measured vital signs, including pulse rate, temperature, blood pressure, weight and height.
- Prepared and maintained supplies in exam rooms by ordering, distributing and managing inventory.
- Serviced front desk and records room area to organize patient records and practice files.
- Administered injections and medications, dressed wounds and collected lab specimens for tests.
- Prepared and administered medications and vaccines to patients.
- Answered phone calls and scheduled or followed-up on appointments.
Education
Certificate - Medical Assistant
California College of Vocational Careers
Bakersfield, CA05.2005
Skills
- Insurance verifications
- Appointment scheduling
- Co-payment collection
- HIPAA compliance
- Route messages
- Injection's
- Referral Specialist
- Inventory maintenance
- Patient check-in
- Workflow optimization
- Medical charting
- Insurance verification
- Patient service management
- EKG's
- Blood Draws
- Train staff
- Staff Schedule
Timeline
Medical Assistant/ Receptionist
Sendas Urgent Care
06.2013 - Current
Medical Assistant
Centennial Medical Group
07.2005 - 07.2011
Certificate - Medical Assistant
California College of Vocational Careers