Open To Work
Jane Hagler
Headstart Warranty Group
Arlington,TX
Work Preference
Job Search Status:
Open to work
Desired start date:
2 weeks notice
Desired Job Title
Claims Payment Processor
Work Type
Full Time
Location Preference
Remote
29
years of professional experience
Customer service and insurance professional with 20+ years of experience handling customer inquiries, claims processing, coverage reviews, and settlement negotiations. Strong background in call center support, and quality assurance. Skilled at building customer trust, resolving issues efficiently, and supporting high-volume service operations.
Work History
Claims Payment Processor
2 Years 9 Months- Processed high-volume payment transactions with accuracy and efficiency.
- Reconciled payment discrepancies, enhancing overall transaction integrity.
- Trained new team members on payment processing systems and protocols.
- Managed high-volume payment processing tasks, consistently meeting deadlines without compromising accuracy or quality.
Customer Care Service Representative
1 Year 4 Months- Respond to customer inquiries and provide timely, accurate resolutions
- Help customers understand service coverage and next steps
- Deliver high-quality support in a fast-paced customer care environment
Casualty Adjuster II
21 Years 3 Months- Investigated and evaluated insurance claims to determine coverage and liability
- Negotiated settlements with claimants and recommended claim payments
- Reviewed claim details and documentation to support fair, accurate decisions
- Managed a high volume of claims while maintaining strong customer communication
Customer Care Service Representative
4 Years- Issued personal auto insurance policies and explained coverage options to customers
- Supervised a 3-person staff and performed quality assurance reviews
- Submitted policies to underwriting for approval
- Supported office operations, customer service, and team performance
Education
Bachelor of Arts - Sociology
Skills
Customer service
Claims processing
Insurance coverage review
Settlement negotiation
Call center operations
CRM software (Salesforce)
Data entry
Microsoft Office
Quality assurance
Communication skills
Payment reconciliation
Electronic payments via WEX
Timeline
Claims Payment Processor
Headstart Warranty Group
10.2023 - CurrentRead More
Customer Care Service Representative
Amynta Group
06.2022 - 10.2023Read More
Casualty Adjuster II
Kemper Specialty
03.2001 - 06.2022Read More
Customer Care Service Representative
Insurance Depot
03.1997 - 03.2001Read More
University of Louisiana at Monroe
Bachelor of Arts from Sociology
Read More