Summary
Overview
Work History
Education
Skills
Timeline
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Jane Johnson

Albuquerque,NM

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

21
21
years of professional experience

Work History

Customer Service Representative

Verizon Wireless
03.2010 - 10.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Customer Service Representative

APAC Customer Services
10.2008 - 11.2009
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.

Dishwasher/Waitress

Ancient Cities Cafe
06.2005 - 05.2008
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Followed supervisor instructions to complete tasks on time.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Served food and beverages promptly with focused attention to customer needs.

Work Study Student

ENMU Roosevelt
08.2004 - 05.2005
  • Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
  • Removed trash, debris and other waste materials from premises.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.

Work-School Home Health Care Assistant

Sangre De Cristo House
08.2002 - 05.2003
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Provided direct personal care and administrative services to clients.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
  • Constructed cognitively stimulating activities.
  • Developed rapport to create safe and trusting environment for care.

Education

High School Diploma -

Mountainair High School
Mountainair, NM
05.2003

Skills

    • Product Knowledge
    • Information Security
    • Consultative Sales
    • Account Updating
    • Call Management
      • Account Management
      • Problem Resolution
      • Product Education
      • Product Sales
      • Strategic Sales Knowledge

Timeline

Customer Service Representative

Verizon Wireless
03.2010 - 10.2023

Customer Service Representative

APAC Customer Services
10.2008 - 11.2009

Dishwasher/Waitress

Ancient Cities Cafe
06.2005 - 05.2008

Work Study Student

ENMU Roosevelt
08.2004 - 05.2005

Work-School Home Health Care Assistant

Sangre De Cristo House
08.2002 - 05.2003

High School Diploma -

Mountainair High School

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Jane Johnson