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 Dynamic Cybersecurity Analyst with over 6 years of expertise in team management, vulnerability assessments, and leading remediation initiatives. Proven success in advising senior leadership and driving continuous improvement initiatives while aligning technical efforts with strategic business objectives. Extensive knowledge of federal security regulations and IT infrastructure, complemented by a collaborative approach that enhances organizational security posture. Anticipating ISACA CISM certification in the first half of 2026, along with a solid foundation in customer service and problem resolution gained through years of Tier 1-3 service desk support as a Systems Administrator. 

Results-driven leader with two decades of experience in scalable technology, emphasizing trust and collaboration. Expertise in leveraging emerging technologies to address systemic issues while prioritizing human-centered solutions. Proven ability to architect innovative systems and mentor cross-functional teams, fostering high-performance environments and operational efficiency.

Technology and CRM Transformation Leader with 9+ years of experience delivering enterprise customer engagement platforms, CRM ecosystems, and contact center technologies within regulated environments, including global insurance operations. Experienced in solution consulting, SaaS platform architecture, digital transformation, and stakeholder management, working across business, IT, and vendor teams to implement scalable technology solutions. Strong technical background in CRM architecture, system integration, analytics-driven decision-making, and DevOps collaboration, with hands-on experience supporting high-availability systems and driving operational improvements. Recognized for delivering data-driven transformation initiatives that improve customer experience, operational efficiency, and business performance.

10+ Yrs. Exp- Contact Center Support and Development, Amazon Web Services (Connect), and experience in AWS cloud computing, designing and deploying scalable, highly available systems on AWS. Hands-on experience in leading all stages of system integration efforts, including requirements analysis, design, testing, implementing VoIP Administration and Contact Center Support for diverse client industries like International / Domestic Projects, Banking, Travel Enterprise & Telecom Service provider Amazon Connect (AWS)

Brenda "Jane" Kellogg

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Contact Center Technology Coordinator

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Contact Center Technology Coordinator

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