Jane Krause
Victoria,Tx.
Summary
Dynamic professional with a proven track record in customer service and education, notably at Star Tech and Victoria Independent District. Excelled in enhancing customer satisfaction and fostering supportive learning environments. Skilled in classroom management and computer literacy, adept at improving workflow efficiency and maintaining professionalism under pressure.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Star Tech
08.2004 - 06.2005
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Deli Customer Service Representative
HEB Grocery Store
09.2002 - 06.2003
- Reduced wait times for customers by efficiently multitasking between tasks such as taking orders, preparing sandwiches, and stocking shelves.
- Increased customer satisfaction by providing efficient deli service and maintaining a clean work area.
- Improved workflow efficiency by assisting team members with slicing, weighing, and packaging meats and cheeses.
- Maintained a safe environment for customers and employees by adhering to food safety guidelines and sanitizing work surfaces regularly.
- Strengthened business reputation through consistent delivery of high-quality deli services that met or exceeded customer expectations.
Teacher
Victoria Independent District
08.1982 - 05.1999
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
Bachelor Degree In Education - Education-Special Education-Elementary Ed.
University Houston-Victoria
Victoria, TX05.1975
Skills
Instructional
People Skills
Testing Skills
Classroom Management Skills
Presentation Skills
Computer Literate
Timeline
Customer Service Representative
Star Tech
08.2004 - 06.2005
Deli Customer Service Representative
HEB Grocery Store
09.2002 - 06.2003
Teacher
Victoria Independent District
08.1982 - 05.1999
Bachelor Degree In Education - Education-Special Education-Elementary Ed.
University Houston-Victoria
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