Summary
Work History
Education
Skills
Timeline
Generic

Ozzie Edwards

Tampa,FL

Summary

Customer-focused professional with strong phone management, communication, and organizational skills. Detail-oriented and dependable with a strong work ethic and the ability to handle customer inquiries efficiently while maintaining professionalism and customer satisfaction.

Work History

Customer Service Representative

Comedy Traffic School
Northridge, CA
  • Handled customer complaints effectively, maintaining high satisfaction levels.
  • Collaborated with team members to improve service delivery processes.
  • Educated customers about products, enhancing overall user experience.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Tutor Math and Literacy for at risk youth

Basic Educational Skills Team
Menifee, CA
  • Assisted students in mastering basic educational concepts and improving their academic performance.
  • Developed personalized learning plans to address individual student needs and learning styles.
  • Facilitated engaging tutoring sessions using diverse instructional materials and techniques.
  • Collaborated with parents and educators to align tutoring strategies with classroom objectives.
  • Adapted instructional methods based on ongoing assessment of student needs and progress.

Education

BA - Sociology

University of Massachusetts, Amherst
Amherst, MA
06-1980

Skills

  • Instructional Support
  • Lesson Adaptation
  • Instructional strategies
  • Instruction delivery
  • Problem solving
  • Communication skills
  • Customer service
  • Team collaboration
  • Strong Work Ethic
  • Empathy skills

Timeline

Tutor Math and Literacy for at risk youth

Basic Educational Skills Team

BA - Sociology

University of Massachusetts, Amherst

Customer Service Representative

Comedy Traffic School

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Ozzie Edwards