Taylor Hatcher
Altavista,VA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Moores Electrical And Mechanical Construction
06.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Server
Perky's Restaurant
01.2019 - 05.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
Server
Applebee's Grill + Bar
08.2015 - 01.2019
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Altavista High School
Altavista, VA06.2010
Skills
- Enthusiasm for Students and Teaching
- School Policy and Rules Enforcement
- Concept Visualization
- Organizing and Distributing Materials
- Positive Reinforcement Methods
- Instructional Exhibits and Displays
- Teacher Assistance
- Instructional Assistance
- Small Group Support and Assistance
Timeline
Customer Service Representative
Moores Electrical And Mechanical Construction
06.2022 - Current
Server
Perky's Restaurant
01.2019 - 05.2022
Server
Applebee's Grill + Bar
08.2015 - 01.2019
High School Diploma -
Altavista High School
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