Jane Maina
Direct Support Provider
Tacoma,WA
Summary
Compassionate Healthcare Professional experienced in patient care for mental health and customer service. Delivered high-quality support through effective assistance with daily living activities, health monitoring, and concern resolution while fostering collaboration among healthcare teams. Built trust with diverse populations, ensuring safety and compliance in fast-paced environments.
Overview
8
8
years of professional experience
5
5
Certifications
Work History
Behavioral Health Technician
Pacific Ridge Behavioral Health
Tacoma, Washington
02.2026 - Current
- Monitor patients’ behavior, mood, and safety, documenting observations accurately in electronic health records
- Collaborate with team, communicating changes in behavior, risk, or progress in treatment
- Implement individualized treatment plans under supervision of licensed clinical staff or nurses
- Use de-escalation techniques to manage behavioral crises and maintain a safe environment
- Lead or co-facilitate therapeutic groups, activities, and skills-building sessions for patients
- Accurately document patient progress, incidents, and interventions in electronic health records
- Communicate patient status and concerns clearly to interdisciplinary treatment team members
- Participate in shift handoffs, team meetings, and ongoing training to improve clinical effectiveness
Direct Care Staff
Precious Home Care
Tacoma, Washington
10.2024 - Current
- Provided direct care and personal support to children with mental health challenges and developmental disabilities, including assistance with bathing, grooming, dressing, feeding, and mobility.
- Monitored behavioral, emotional, and developmental changes, reporting concerns to supervisors and healthcare staff to ensure timely interventions.
- Assisted in implementing individualized care plans tailored to each child’s mental health, developmental, and functional needs.
- Supported social, emotional, and recreational activities to encourage engagement, coping skills, and positive behavior.
- Administered medications under supervision, following safety, documentation, and behavioral protocols.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client well-being.
- Monitored and assisted residents through individual service plans.
- Remained alert to problems or health issues of clients and competently responded.
Resident Care Manager
RAHAB ADULT FAMILY HOMES LLC
Lakewood, Washington
03.2025 - 01.2026
- Conduct regular rounds to monitor patient conditions, ensuring appropriate interventions were implemented when needed.
- Develop individualized care plans for patients based on assessments, medical histories, and specific needs for personalized attention.
- Physical intervention and redirection when clients got agitated.
- Organizing transportation arrangements for residents' appointments.
- Serve as a liaison between patients, families, psychiatrist, and healthcare providers, facilitating open communication channels to address concerns and questions.
- Addressing issues promptly to develop solutions ensuring satisfaction and dignity in care.
- Promote a safe and healthy work environment through strict adherence to safety guidelines and infection control measures.
- Liaise with other healthcare professionals to develop comprehensive patient care plans and provide the highest quality of care.
- Conduct routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Develop and update policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Respond to emergencies and assist with direct care when needed.
Caregiver
A.Neema Gilead, LLC
Auburn, Washington
12.2024 - 03.2025
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
Certified Nursing Assistant
Aheri Care
02.2021 - 12.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Maintained the cleanliness of assigned patient rooms, upholding high standards of hygiene and contributing to a comfortable healing environment.
Customer Service Executive
CCI GLOBAL
03.2018 - 10.2020
- Managed high-stress situations, maintaining professionalism while resolving customer disputes.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Handled escalated calls, achieving satisfactory resolutions that benefited both customers and company.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Followed up with customers post-resolution to ensure satisfaction and uphold customer service standards.
Education
No Degree - Specialty Developmental Disabilities
Service Alternatives Training Institute
WA02-2026
No Degree - Adult Family Home Administrator Training
Whatcom Community College
Bellingham, WA02-2026
No Degree - NURSE ASSISTANT
EXCEL HEALTH CAREERS TRAINING
DesMoines, WA04-2025
No Degree - 75 HOURS OF BASIC CARE TRAINING
Two Rivers Care Training LLC
Federal Way, WA12-2024
High School Diploma -
RUNGIRI HIGH SCHOOL
KENYA12-2017
Skills
- Patient monitoring
- Mental health support
- Behavioral assessment
- Behavioral assessments
- Effective communication
- Active listening
- Collaboration skills
- Adaptability and flexibility
- Time Management
- Organization skills
- Problem solving
Certification
Nursing Assistant certification
Timeline
Behavioral Health Technician
Pacific Ridge Behavioral Health
02.2026 - Current
Resident Care Manager
RAHAB ADULT FAMILY HOMES LLC
03.2025 - 01.2026
Caregiver
A.Neema Gilead, LLC
12.2024 - 03.2025
Direct Care Staff
Precious Home Care
10.2024 - Current
Certified Nursing Assistant
Aheri Care
02.2021 - 12.2024
Customer Service Executive
CCI GLOBAL
03.2018 - 10.2020
No Degree - Adult Family Home Administrator Training
Whatcom Community College
No Degree - NURSE ASSISTANT
EXCEL HEALTH CAREERS TRAINING
No Degree - 75 HOURS OF BASIC CARE TRAINING
Two Rivers Care Training LLC
High School Diploma -
RUNGIRI HIGH SCHOOL
No Degree - Specialty Developmental Disabilities
Service Alternatives Training Institute