Jane Maina
TACOMA
Summary
Resident Manager coordinating resident support, care plan updates, and daily facility operations in an adult family home setting. Manages resident communication, transportation arrangements, supply inventory, and routine inspections to support safety, dignity, and compliance. Strengthens workflow by resolving issues quickly and maintaining accurate records for care and policy needs.
Overview
4
4
years of professional experience
Work History
Resident Manager
Rahab Adult Family Home
Lakewood
01.2025 - Current
- Conducted regular rounds to monitor patient conditions, implementing necessary interventions.
- Develop individualized care plans for patients based on assessments, medical histories, and specific needs for personalized attention.
- Monitored inventory levels of caregiving supplies to ensure availability for patient care., ordering all pharmacy supplies and ensuring proper usage of supplies
- Organizing transportation arrangements for residents' appointments.
- Serve as a liaison between patients, families, and healthcare providers, facilitating open communication channels to address concerns and questions.
- Took immediate action to address concerns, ensuring quality care and patient dignity. to develop solutions ensuring satisfaction and dignity in care.
- Promote a safe and healthy work environment through strict adherence to safety guidelines and infection control measures.
- Liaise with other healthcare professionals to develop comprehensive patient care plans and provide the highest quality of care.
- Conduct routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Develop and update policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Maintain accurate and updated records of care plans.
- Responded to emergencies and provided direct care.
- Improved workflow processes for better time management, enhancing team efficiency in patient care. for better time management, enabling the team to provide optimal care for patients.
- Assisted residents with daily living activities and personal care.
Workforce Real Time Analyst
CCI KENYA
Nairobi
10.2022 - 11.2024
- Monitored real-time workforce data to optimize staffing levels and resource allocation.
- Analyzed call volume patterns to forecast demand and enhance scheduling efficiency.
- Collaborated with team leaders to address service level issues and improve performance.
- Utilized workforce management systems to track employee attendance and adherence metrics.
- Provided support during peak hours by adjusting schedules based on live data insights.
- Prepared detailed reports on operational performance for management review and decision-making.
- Assisted in training new analysts on real-time monitoring tools and best practices.
- Communicated effectively with departments to ensure alignment on workforce strategies and goals.
- Monitored real-time labor performance metrics and identified areas for improvement.
- Developed reports on employee productivity, overtime utilization, and attendance trends.
- Participated in meetings with department heads to discuss staff scheduling needs.
Education
Adult Family Home Administrator
Whatcom Community College
Bellingham, WA02-2026
Certified Nursing Assistant
Excel Health Careers Training
DesMoines, WA06-2025
75 Hours Home Care Aid Training
Two Rivers Care Training LLC
Federal Way, WA12-2024
Telecommunication Engineering
Pc Kinyanjui Technical College
Kenya12-2022
Skills
- Care plan development
- Effective communication
- Time management
- Inventory management
- Team collaboration
- Safety compliance
- Emergency response
- Treatment support
Timeline
Resident Manager
Rahab Adult Family Home
01.2025 - Current
Workforce Real Time Analyst
CCI KENYA
10.2022 - 11.2024
Adult Family Home Administrator
Whatcom Community College
Certified Nursing Assistant
Excel Health Careers Training
75 Hours Home Care Aid Training
Two Rivers Care Training LLC
Telecommunication Engineering
Pc Kinyanjui Technical College