JANE Major
Phoenix
Summary
Dynamic customer service professional with extensive experience at Dollar Tree Stores, excelling in complaint resolution and payment processing. Recognized for enhancing customer satisfaction through active listening and effective communication. Proven ability to maintain accurate cash handling while fostering a welcoming shopping environment, consistently achieving sales targets through personalized assistance.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Dollar Tree Stores
05.2024 - Current
- Assisted customers with product inquiries and provided excellent service.
- Maintained accurate cash drawer through diligent record-keeping practices.
- Handled returns and exchanges, ensuring compliance with store policies.
- Resolved customer complaints promptly, contributing to positive shopping experiences.
- Processed customer transactions efficiently using point-of-sale systems.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Sales Floor Associate Cashier
99 Cent Store
01.2022 - 03.2024
- Processed customer transactions efficiently using POS systems.
- Assisted customers in locating products and provided product information.
- Maintained cleanliness and organization of sales floor displays and merchandise.
- Collaborated with team members to ensure optimal stock levels on sales floor.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized sales floor, contributing to an inviting shopping environment.
- Issued receipts and processed refunds, credits, or exchanges.
- Supported loss prevention initiatives by monitoring potential shoplifting activity and reporting suspicious behavior to management.
- Handled cash transactions accurately, maintaining balanced registers at the end of each shift.
Sales Floor Associate Cashier
Dollar Tree Stores
01.2016 - 04.2022
- Maintained clean sales floor and straightened and faced merchandise.
- Achieved efficient checkout processes by swiftly scanning items and handling payment transactions.
- Exceeded sales targets through effective product recommendations and upselling strategies.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Enhanced customer experience through friendly greetings and personalized assistance throughout their shopping journey.
- Greeted customers and provided outstanding customer service.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Glendale Community College
Glendale, AZ10-2003
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Payment processing
- Complaint resolution
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Money handling
- Reliability and punctuality
- Cash register systems
Languages
English
Full Professional
Timeline
Customer Service Representative
Dollar Tree Stores
05.2024 - Current
Sales Floor Associate Cashier
99 Cent Store
01.2022 - 03.2024
Sales Floor Associate Cashier
Dollar Tree Stores
01.2016 - 04.2022
High School Diploma -
Glendale Community College