Jane Martinez
Phelan,CA
Summary
Dynamic and bilingual professional with a proven track record in customer service excellence, including a notable increase in customer retention at U.S. Bank. Expert in handling cash transactions with accuracy and training teams for peak performance. Demonstrates exceptional communication skills and a commitment to quality service, enhancing client satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Customer Service
U.S. Bank
01.2018 - 09.2024
- Increased customer service success rates by quickly resolving issues.
- Assessed and resolved customer service problems and executed solutions.
- Increased client retention through proactive communication and excellent customer service.
- Promoted quality customer service by executing follow up procedures.
Cashier
Baskin Robbins Ice Cream
08.2016 - 01.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Subway
07.2014 - 08.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Prepared customers sandwiches as desirable.
Crew Trainer
McDonald's
03.2013 - 11.2015
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Education
High School Diploma -
Silverado High School
Victorville, CA06-2012
Skills
- Customer service excellence
- Dining customer service
- Customer service support
- Bilingual
Timeline
Customer Service
U.S. Bank
01.2018 - 09.2024
Cashier
Baskin Robbins Ice Cream
08.2016 - 01.2018
Cashier
Subway
07.2014 - 08.2017
Crew Trainer
McDonald's
03.2013 - 11.2015
High School Diploma -
Silverado High School
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