Jane McElroy
Ambler,United States
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Additional cross-industry experience in veterinary client care and administrative support. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
28
28
years of professional experience
Work History
Underwriter
BHS Mortgages
Philadelphia, PA
03.2023 - Current
- Evaluated loan applications to assess risk and ensure compliance with underwriting guidelines.
- Analyzed credit reports and financial statements to determine borrower eligibility for various mortgage products.
- Collaborated with mortgage brokers to gather necessary documentation and resolve discrepancies efficiently.
- Developed underwriting strategies that enhanced approval processes while maintaining regulatory standards.
Receptionist/Veterinary Assistant
Horsham Veterinary Hospital
Horsham, PA
01.2006 - Current
- Managed front desk operations, ensuring efficient appointment scheduling and client communication.
- Provided exceptional customer service, addressing client inquiries and concerns promptly.
- Maintained accurate patient records using veterinary practice management software.
- Assist veterinarians with exams, treatments and patient handling.
Branch Community Manager/Vice President
Bryn Mawr Trust
Willow Grove, PA
12.2015 - Current
- Manage day-to-day operations and profitability of the branch. Lead and manage overall sales performance of the branch. Build client relationships thru exceptional customer service and needs based selling. Coach and develop team.
Store Manager/Asst. Vice President
TD Bank
Abington, PA
07.2014 - 01.2015
- Recruited and oversaw training for all new branch employees. Develop annual branch business plan for maximum profitability and effectiveness. Implement annual performance appraisals for all branch staff. Adhere to all federal and state compliance guidelines for retail mortgage lending. Educate customers on the variety of loan products and available credit options. Provide expert financial advice on mortgage, educational and personal loans.
Branch Manager/Vice President
First Niagara Bank
Warrington, PA
12.2006 - 07.2014
- Lead and manage overall sales performance of two branch locations. Assist senior-level credit officers with complex loan applications. Analyze applicant financial status, credit and property evaluation to determine feasibility of granting loan. Educate customers on the variety of loan products and available credit options.
Relationship Manager/Senior Commercial Analyst/Asst. Vice President
National Penn Bank
Warminster, PA
12.1999 - 11.2006
- Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan. Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers. Educate customers on the variety of loan products and available credit options. Created financial analysis reports of commercial real estate, borrowers' financial statements, lease reviews and market research.
Branch Manager/Community Banking Officer
Sovereign Bank
Lansdale, PA
11.1998 - 11.1999
- Achieved high sales percentage with consultative, value-focused customer service approach. Guaranteed positive customer experiences and resolved all customer complaints. Actively recruited and oversaw training for all new branch employees. Implement annual performance appraisals for all branch staff.
Education
Bachelor of Science - Business Administration
Delaware Valley College
Doylestown, PA, United StatesSkills
- Reliable
- Excellent communication skills
- Energetic
- People-oriented
- Detail-oriented
- Excellent time management skills
- Excels in team leadership
- Strong interpersonal skills
Timeline
Underwriter
BHS Mortgages
03.2023 - Current
Branch Community Manager/Vice President
Bryn Mawr Trust
12.2015 - Current
Store Manager/Asst. Vice President
TD Bank
07.2014 - 01.2015
Branch Manager/Vice President
First Niagara Bank
12.2006 - 07.2014
Receptionist/Veterinary Assistant
Horsham Veterinary Hospital
01.2006 - Current
Relationship Manager/Senior Commercial Analyst/Asst. Vice President
National Penn Bank
12.1999 - 11.2006
Branch Manager/Community Banking Officer
Sovereign Bank
11.1998 - 11.1999
Bachelor of Science - Business Administration
Delaware Valley College