JANE MCHUGH
Fredericksburg,VA
Summary
Behavioral health and case management professional with 5+ years of experience supporting individuals and families through assessment, resource coordination, advocacy, and program support in healthcare and military environments. Experienced maintaining detailed case files, assessing needs, coordinating referrals, collaborating with multidisciplinary teams, and connecting clients with community resources. Skilled in building rapport, navigating complex situations, and providing compassionate support to improve quality of life for individuals and families.
Overview
6
6
years of professional experience
Work History
Semper Fit Administrative Assistant
Marine Corps Community Services South Carolina
Beaufort, SC
09.2024 - 05.2026
- Facilitated administrative support functions for military personnel families and program leadership.
- Managed comprehensive reporting and documentation efforts to guarantee compliance with established organizational standards and protocols.
- Assist patrons in accessing fitness and wellness resources, providing guidance and support regarding available services.
- Analyze program participation data and prepare reports to support operational decision-making.
- Support community outreach initiatives by promoting programs, events, and educational opportunities.
- Collaborate with military and civilian stakeholders to enhance program effectiveness and customer satisfaction.
- Update and maintain standard operating procedures and program documentation.
- Coordinate scheduling, appointments, and administrative workflows for leadership and staff.
Medical Concierge (Outreach)
Mary Washington Healthcare
Fredericksburg, VA
12.2021 - 09.2024
- Developed and implemented operational procedures for a newly established healthcare outreach role, improving service delivery and care coordination.
- Managed detailed case files for approximately 180 residents, documenting interactions, tracking needs, and coordinating support services.
- Conducted individual needs assessments and connected patients with appropriate healthcare providers, community resources, and support programs.
- Served as an advocate for patients navigating healthcare systems, helping remove barriers to care and improve access to services.
- Collaborated with healthcare providers, specialists, community organizations, and support agencies to coordinate services and improve outcomes.
- Maintained ongoing communication with clients and families to monitor progress and address changing needs.
- Planned and coordinated 125 health and wellness events focused on education, prevention, and community engagement.
- Leveraged Microsoft Dynamics and other technology platforms to maintain records, monitor engagement, and support program initiatives.
- Integrated an average of 126 new members annually, contributing to organizational growth and a documented $4.97 million profit increase.
Behavior Specialist
Paragon Autism Services
Fredericksburg, VA
09.2020 - 12.2021
- Developed trust and rapport with non-verbal children with autism and intellectual disabilities by creating a safe, supportive environment, enhancing engagement, and positive behavioral outcomes.
- Performed comprehensive behavioral assessments to enhance individualized intervention plans.
- Assessed individual needs and taught effective skills to promote positive behavior change.
- Evaluated data trends to drive progress assessments and implement strategic adjustments to interventions.
- Collaborated with families and professionals to implement behavior management techniques.
Education
Bachelor of Science - Clinical Psychology
George Mason University
Associate of Arts - General Studies
Germanna Community College
Skills
- Case Management
- Family Advocacy
- Client Intake & Assessment
- Resource Coordination & Referrals
- Community Outreach
- Care Coordination
- Program Administration
- Event & Workshop Coordination
- Data Collection & Analysis
- Military Family Support
- Conflict Resolution
- Microsoft Office Suite
- Naval Correspondence
- Customer Service Excellence
Timeline
Semper Fit Administrative Assistant
Marine Corps Community Services South Carolina
09.2024 - 05.2026
Medical Concierge (Outreach)
Mary Washington Healthcare
12.2021 - 09.2024
Behavior Specialist
Paragon Autism Services
09.2020 - 12.2021
Associate of Arts - General Studies
Germanna Community College
Bachelor of Science - Clinical Psychology
George Mason University