Jordan Greer
Sylvania
Summary
Case Management Coordinator with six years of multifaceted experience spanning healthcare administration, immigration services, and international student coordination. Skilled in managing sensitive documentation, promoting cross-cultural engagement, and leveraging EHR systems to support patient-centered care. Currently pursuing a Master of Social Work with plans for LSW licensure, bringing a deep commitment to interdisciplinary collaboration and empathetic, client-focused service. Backed by a strong academic foundation in mental health and client advocacy, I offer a well-rounded professional background in navigating complex systems, supporting diverse populations, and fostering inclusive, supportive environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
ADMINISTRATIVE BUSINESS OFFICE /Administrative HR Assistant
ProMedica Senior Care
11.2019 - Current
- Set up and maintain financial files for residents including billing, admission papers, and
Medicare/state reimbursement documentation.
• Complete receipt records, post deposits, run cash receipt batch listings, research and post
adjustments, call in deposits, and enter daily census.
• Coordinate and perform collection of accounts receivable and past-due accounts.
• Review payment policies and procedures with new admissions and responsible parties.
• Prepare billing for Medicare, VA, agencies, and other billing agents.
• Administer and reconcile resident trust accounts and petty cash.
• Prepare and submit corporate, Medicare, and agency reports; ensure posting of ancillaries; perform
month-end close.
• Provide supervision and assistance to A/P Specialist, Receptionist, and business office team
members.
• Maintain empathy, professionalism, and strong customer service with residents, families, staff,
visitors, and vendors.
• Serve as backup to HR Manager when needed.
• Attend all mandatory in-services, complete Relias trainings, and stay updated with required policies
and procedures. - Assist in Hiring & Orientation processes
• Perform other assigned duties within the scope of practice.
Local Coordinator
Academic Year in America
02.2024 - Current
- Coordinate exchange programs, ensuring smooth student placements and cultural integration.
- Facilitate communication between host families and students, resolving issues promptly.
- Organize orientation sessions, enhancing participants’ understanding of cultural expectations.
- Monitor student progress, providing support and guidance to maximize their experience.
- Develop community networks, increasing program participation and local engagement.
- Partnered with schools and organizations to facilitate cultural programs, promoting diversity and enriching the educational landscape.
- Monitored student progress and feedback, implementing tailored support strategies that led to noticeable improvements in satisfaction rates.
USCIS Form Preparation & Case Support
Self-Employed
01.2022 - 06.2024
- Assisted with a family-based permanent residency case including Forms I-130 and I-485
- Prepared, reviewed, and organized supporting documents for submission to USCIS
- Maintained client confidentiality and ensured alignment with legal guidelines
- Managed client communication, provided updates, and ensured timely filing
Education
Master of Social Work (MSW) - Clinical Social Work, Case Management, Advocacy
Liberty University
12-2026
Bachelor of Science in Psychology - Criminal Psychology Specialization
Liberty University
12.2024
Skills
- HIPAA Compliance
- EHR Systems
- Patient Confidentiality
- Data Accuracy
- Quality Assurance
- Time Management
- Customer Service
- Healthcare Software
- Documentation
- Case Management
- Cultural Exchange
- Immigration Services
- Task delegation
- Partnership building
- Meeting facilitation
- Logistics management
Certification
- HIPAA Compliance Certification - ProMedica
- EHR Systems Training - ProMedica
- Billing & Medicare/Medicaid Guidelines Training - ProMedica
- Legal Document Preparation Experience (Immigration)
Timeline
Local Coordinator
Academic Year in America
02.2024 - Current
USCIS Form Preparation & Case Support
Self-Employed
01.2022 - 06.2024
ADMINISTRATIVE BUSINESS OFFICE /Administrative HR Assistant
ProMedica Senior Care
11.2019 - Current
Bachelor of Science in Psychology - Criminal Psychology Specialization
Liberty University
Master of Social Work (MSW) - Clinical Social Work, Case Management, Advocacy
Liberty University