Sayuri Arias Vilorio

• Manage daily administrative and operational functions of a busy medical practice, including office supplies, equipment, provider calendars, staffing, and workflow coordination. Supervise administrative staff and oversee front-office operations to maintain efficient patient flow and consistent service standards. Coordinated office workflows and staffing resources, enhancing productivity and operational efficiency.Lead and support transitions between electronic medical record and practice management systems, including migration from Greenway Health to Athena/Privia.Manage transitions between patient check-in systems, including implementation and workflow changes involving Phreesia and Athena.Managed scheduling processes and executed system changes to support patient care and office operations.Develop and maintain provider templates and schedules, including tracking vacations, meetings, and upcoming deliveries.Schedule cesarean sections and labor inductions in coordination with providers, patients, and hospital resources.Completed and processed FMLA and disability documentation, ensuring accuracy and compliance with required timelines.Maintain organized and accurate patient and administrative records in accordance with office policies and HIPAA requirements.Coordinate multiple priorities in a fast-paced healthcare environment while maintaining a high level of accuracy and professionalism.Collaborate with physicians, clinical staff, patients, and external healthcare partners to ensure smooth communication and efficient operations.Identified workflow challenges and implemented practical solutions, improving front-office efficiency and enhancing patient experience.
• Ensured efficient daily office operations to optimize patient care and administrative processes.
• Managed scheduling logistics for physicians and staff to improve patient care efficiency.
• Administered patient records management to guarantee compliance with healthcare regulations and standards.

• Registered patients to facilitate smooth admission and accurate record-keeping. accurately in accordance with hospital policies, procedures, and regulatory requirements. Maintained accurate patient information and medical records within hospital database systems.Verified patient demographic and insurance information to support accurate registration and billing processes.Educated new registration employees on hospital procedures and registration processes.Built productive working relationships with physicians, nurses, and other healthcare professionals to support efficient patient care transitions.Managed multiple priorities and high-volume administrative responsibilities, ensuring accuracy and attention to detail in patient registration. Delivered professional and compassionate customer service to patients and families, fostering a supportive environment in a fast-paced hospital setting.Created and maintained organized filing and recordkeeping systems.
• Verified insurance information to confirm coverage and streamline billing processes. to ensure coverage and minimize billing issues.
• Registered patients using electronic health record systems for accurate data entry.
• Verified insurance information to ensure coverage and minimize billing issues.
• Verified insurance information to confirm coverage and streamline billing processes. to ensure coverage and minimize billing issues.
• Assisted patients with completing registration forms and addressing inquiries effectively.
• Assisted patients with registration forms to facilitate efficient processing and service. with completing registration forms and addressing inquiries effectively.

• Coordinated front-desk operations, overseeing patient check-in, appointment scheduling, telephone communications, and administrative support. Scheduled patient appointments and communicated changes, cancellations, and updates efficiently. Managed incoming calls using a multi-line phone system and directed calls to appropriate staff members.Processed patient payments accurately through cash and credit card transactions.Performed data entry, filing, scanning, and database updates while maintaining accurate records.Assisted physicians by preparing examination rooms and supporting daily clinical operations.Streamlined patient check-in procedures, enhancing office workflow and patient experience.Ensured professional, organized, and welcoming front-office environment, fostering positive patient interactions.
• Cultivated a positive environment for patients and visitors upon arrival.
• Answered phone calls, directing inquiries to appropriate departments promptly.
• Responded to phone calls, efficiently routing inquiries to the correct departments.
• Managed appointment scheduling using electronic health record systems efficiently.
• Answered phone calls, directing inquiries to appropriate departments promptly.
• Answered phone calls, directing inquiries to appropriate departments promptly.

Welcomed patients and visitors professionally while managing multiple front-office responsibilities.

Managed appointment scheduling, patient check-in, telephone calls, and administrative tasks.

Operated a multi-line telephone system and efficiently routed calls to appropriate personnel.

Maintained accurate and organized patient documentation, forms, and office records.

Supported physicians and clinical staff with examination room preparation and administrative duties.

Performed data entry, filing, scanning, and database maintenance.

Helped maintain an efficient and patient-focused front-office environment.