Hi, I’m
Jane Orr
Sandwich,IL
Summary
Driven Customer Service Manager with a proven track record at Team Eagle Packaging, enhancing customer satisfaction and loyalty through effective complaint resolution and team management. Skilled in Microsoft Office and relationship building, I significantly reduced customer complaints by implementing strategic solutions and fostering key client relationships. Excel in problem-solving and interpersonal communication, ensuring high service standards are consistently met.
Overview
35
years of professional experience
Work History
Team Eagle Packaging
Customer Service Manager
05.1998 - 11.2023
Job overview
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Countryside Veterinary Clinic
Receptionist
09.1988 - 03.1998
Job overview
- Receptionist
- Record keeping
- Phones & computer entry
Education
Waubonsee Community CollegeSugar Grove, IL
from Engineering (Pre-Engineering)
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Customer Relations
- Time Management
- Decision-Making
- Cash Handling
- Adherence to high customer service standards
- Exceptional interpersonal communication
- Complaint resolution
- Exceptional telephone etiquette
- Relationship Building
- Call Center Management
- Product Knowledge
- Meticulous attention to detail
- Project Management
Timeline
Customer Service Manager
Team Eagle Packaging
05.1998 - 11.2023
Receptionist
Countryside Veterinary Clinic
09.1988 - 03.1998
Waubonsee Community College
from Engineering (Pre-Engineering)
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