Jane Ressa
New York,NY
Summary
Jane-of-all-trades with nearly a decade of work experience in the retail, service, and pharmacy sector(s). Capable team member proficient in assisting pharmacy or retail staff when needed. Adept at communication in-person, virtual, or over the phone. Proven track record in extensive, extraordinary customer service, in which any problem can be resolved on-site. Both training in United Nations courses and first-hand experience in dealing with the New York City ADHD medication shortage have allowed for an extensive ability to de-escalate any workplace situation.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
THE MODERN CHEMIST PHARMACY
10.2024 - Current
- Accurately prepare prescriptions under Pharmacist supervision.
- Processed insurance claims, resolving third party rejections and monitoring the status of Prior Authorizations, in addition to communicating and explaining any processes to the Patient.
- Maintained inventory to ensure proper stock, reduce waste, and ensure removal of expired medications.
- Managing of customer expectations, especially in the context of medication shortages.
Assistant Manager
THE MODERN CHEMIST PHARMACY
02.2023 - 10.2024
- Continuation of tasks assigned as Retail Associate
- Discussion of product and Brand strategy with Manager and Business Owner.
- Direct collaboration with vendors for product orders.
- Ensuring Retail Associates and any other retail staff are on-track and on-task.
Retail Associate
THE MODERN CHEMIST PHARMACY
07.2021 - 02.2023
- Welcoming customers and creating a relaxed but upbeat environment.
- Accommodating customers with recommendations and sales of upscale skincare and haircare.
- Collaboration with in-house pharmacy (registering prescriptions in the system, deliveries)
- Checkout using Square systems.
Education
Dual Bachelor's Degree - Political Science, Sociology/Anthropology
PACE UNIVERSITY
New York, New York05.2025
Skills
- Proficiency in Microsoft Office Systems
- Proficiency in Square Pos System
- Proficiency in rx30 Systems
- HIPAA certified
- FWA certified
- Completed 5 online training modules offered by UN Office for Disarmament Affairs, including on gender and disarmament: Introduction to Disarmament, Regional Disarmament, Missiles, Lethal Autonomous Weapons Systems, Weapons of Mass Destruction, and Gender Perspectives on Disarmament
Publications
Bolton, R., Fisher, M., Landa, J., Lamourt, S., Mason, C., Nacer, A., Pickering, J., Ressa, J., Welden, D., 2023, Youth and Education, First Committee Monitor, 21, 5, 60-63, https://www.papermark.com/view/cme1t7m2w0006l404ajiv3k19
Timeline
Pharmacy Technician
THE MODERN CHEMIST PHARMACY
10.2024 - Current
Assistant Manager
THE MODERN CHEMIST PHARMACY
02.2023 - 10.2024
Retail Associate
THE MODERN CHEMIST PHARMACY
07.2021 - 02.2023
Dual Bachelor's Degree - Political Science, Sociology/Anthropology
PACE UNIVERSITY
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