Jane San Martin
Sheboygan,WI
Summary
Motivated Collections Specialist with a track record of providing exceptional support and resolving customer inquiries. Solution-oriented and skilled in identifying customer needs and recommending appropriate solutions. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Reginal Credit Collector
Kohler Company
11.2021 - Current
- Achieved performance goals on consistent basis
- Collected on delinquent accounts to reduce overdue balances
- Developed strong relationships with customers to foster timely payments and account resolution
- Responded to customer inquiries and provided detailed account information
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance
Medical Assistant
Aurora Health Care
03.2016 - 09.2021
- Preparing and rooming patient for exam by obtaining vital signs and gathering/documenting/updating pertinent health information
- Following through with necessary procedure or test requests, pre-approved care algorithms, new appointment times and referrals to other facilities or services.
- Sanitized, restocked, and organized exam rooms and medical equipment
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Taught patients about medications, procedures, and care plan instructions
- Completed EKGs and other tests based on patient presentation in office
- Oriented and trained new staff on proper procedures and policies
Bilingual Customer Service Representative
Kohler Company
02.2012 - 03.2016
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish
- Responded to customer calls and emails to answer questions about products and services
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Education
Some College (No Degree) - Human Resources Management
Lakeshore Technical College
Cleveland, WIHigh School Diploma -
South High School
Sheboygan WI 06.2007
Skills
- Team Oriented
- Critical Thinking
- Effective Communication
- Problem-Solving Ability
- Self-Initiative
- Bilingual (Spanish)
Timeline
Reginal Credit Collector
Kohler Company
11.2021 - Current
Medical Assistant
Aurora Health Care
03.2016 - 09.2021
Bilingual Customer Service Representative
Kohler Company
02.2012 - 03.2016
Some College (No Degree) - Human Resources Management
Lakeshore Technical College
High School Diploma -
South High School
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