Jane Shearer
Glen Allen,VA
Summary
Proven leader in operations management with a track record of driving revenue growth and profitability at Toni Inc. Skilled in human resources leadership and brand identity management, adept at fostering team unity and excelling in strategic execution. Demonstrated ability to enhance customer satisfaction and loyalty, achieving significant market positioning. Expert in financial oversight and marketing strategies, ensuring robust results.
Overview
26
26
years of professional experience
1
1
Certification
Work History
GM Operations/Restaurant Owner
Toni Inc.
New Brighton, PA
12.2001 - 09.2022
- Staff recruitment, training, and retention
- Conflict resolution and team building
- Strategic planning and execution
- Revenue growth and profitability optimization
- Market analysis and competitive positioning
- Budgeting and forecasting
- Payroll and cost control
- Financial reporting and P&L management
- Inventory management and supply chain coordination
- Adherence to health and safety regulations
- Developing customer loyalty and retention strategies
- Resolving complaints and ensuring satisfaction
- Delivering consistent, high-quality dining experiences
- Social media management and online engagement
- Adapting to economic and market challenges
- Effective decision-making under pressure
- Restaurant management software
- Proficiency in Microsoft Office Suite or equivalent
Operations Management Specialist
United Parcel Service, UPS
Rochester, PA
09.1996 - 02.2002
- Addressed customer issues promptly, ensuring satisfaction.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Collaborated with other departments to coordinate workflow processes between teams.
- Managed inventory and supplies to ensure materials were available when needed.
- Operated equipment and machinery according to safety guidelines.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked effectively in team environments to make the workplace more productive.
Education
Bachelor of Science - Business
Carlow University
Pittsburgh, PA12-2024
Certificate - Digital Marketing
University of Virginia
Richmond, VA12-2023
Skills
- Sales
- Advertising and marketing
- Brand Identity Management
- Purchasing and planning
- Integrated Marketing
- Human resources
- Service Excellence
Certification
- Digital Marketing Science/ Greenfig
Timeline
GM Operations/Restaurant Owner
Toni Inc.
12.2001 - 09.2022
Operations Management Specialist
United Parcel Service, UPS
09.1996 - 02.2002
- Digital Marketing Science/ Greenfig
Bachelor of Science - Business
Carlow University
Certificate - Digital Marketing
University of Virginia
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