Results-driven operations manager adept at optimizing workflows and enhancing team performance. Proven expertise in documentation, inventory control, and staff training to drive productivity and customer satisfaction.
Work History
Owner/Operator
25 Years 3 Months
JSW Embroidery | 06.2000 - 09.2025
Collaborated with clients to design custom embroidery solutions, enhancing customer satisfaction and brand loyalty.
Established operational workflows to optimize production efficiency and ensure timely delivery of embroidery services.
Trained and mentored staff on machine operation and quality control standards, improving team performance.
Managed inventory control processes, maintaining accurate stock levels for materials and finished products.
Taught proficiency in proofing and effectively checking in orders.
Maintained Quickbooks accounts for customers and business.
Direct Support Professional/Assistant Manager
8 Years 2 Months
Hammer Residence | 07.2008 - 09.2016
Assisted in development of personalized care plans, enhancing individual support strategies.
Supported individuals with daily living activities, fostering independence and community integration.
Collaborated with multidisciplinary teams to coordinate comprehensive care for clients.
Monitored and documented client progress, ensuring accurate records for review by healthcare teams.
Machine Operator/Production Manager
3 Years 9 Months
Bagy Jo, Inc | 09.1996 - 06.2000
Monitored equipment performance, identifying issues and implementing corrective actions promptly.