Janea Blakeney
Charlotte,NC
Summary
Dynamic customer service professional with extensive experience in healthcare, banking, and retail sectors, adept at fostering positive customer interactions and delivering tailored service solutions. Expertise in conflict resolution, communication, and problem-solving drives a commitment to ensuring customer satisfaction and loyalty. Recognized for adaptability to evolving needs and a collaborative spirit that enhances team performance, consistently focused on achieving results through efficient and empathetic service. Reliable and proactive contributor dedicated to meeting both customer and organizational objectives.
Overview
9
9
years of professional experience
Work History
Medicare Enrollment Specialist
HealthPlanOne, LLC
Shelton, CT
09.2025 - Current
- Coordinated Medicare enrollment processes to enhance client experience and streamline workflow.
- Analyzed client data to ensure accurate eligibility determinations and timely enrollments.
- Facilitated Medicare enrollment processes, ensuring compliance with federal regulations and guidelines.
- Educated clients on Medicare options, enhancing understanding and informed decision-making.
Small Business Customer Service Rep
Wells Fargo
Charlotte, NC
01.2024 - 07.2025
- Resolve complex banking inquiries for small business account holders.
- Navigate multiple banking systems to address customer account concerns.
- Provided exceptional customer support, resolving inquiries and issues efficiently.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and fostering long-term relationships.
- Facilitated account management by guiding customers through product features and services tailored to their needs.
Team Member
Jazzy Cheesecake
Charlotte, NC
10.2023 - 01.2024
- Executed food safety protocols for ingredient storage and handling.
- Collaborated with team to prepare and serve high-quality cheesecake products.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
Team Lead
VXI Global Solutions (Bank of America)
US
01.2022 - 10.2023
- Led team in delivering high-quality customer service, resolving issues efficiently and effectively.
- Mentored team members, enhancing performance and fostering a collaborative work environment.
Deli/Bakery Manager
Food Lion
Charlotte, North Carolina
01.2017 - 12.2021
- Trained new employees in baking techniques, food safety standards and customer service skills.
- Maintained a high level of product quality by ensuring proper procedures were followed for all baked goods.
- Recommended items to customers to fulfill bakery requests.
Education
High School Diploma -
Mallard Creek High School
NC06-2015
Skills
- Customer support
- Problem-solving skills
- Data entry
- Customer service
- Active listening
- Time management
- Problem-solving
- Customer relations
- Call center experience
- Customer focused
Timeline
Medicare Enrollment Specialist
HealthPlanOne, LLC
09.2025 - Current
Small Business Customer Service Rep
Wells Fargo
01.2024 - 07.2025
Team Member
Jazzy Cheesecake
10.2023 - 01.2024
Team Lead
VXI Global Solutions (Bank of America)
01.2022 - 10.2023
Deli/Bakery Manager
Food Lion
01.2017 - 12.2021
High School Diploma -
Mallard Creek High School