Janea Hyde
Kansas City,US
Summary
Directed client service efforts with clear communication and strong relationship management.,Drove higher client satisfaction by resolving issues quickly, responding to needs, and maintaining reliable support.,Strengthened team collaboration, adjusted to changing demands, and applied conflict resolution, data entry, and time management skills to support business objectives.
Overview
14
14
years of professional experience
Work History
Fulfillment Center Associate
Amazon Associate
Shawnee, KS
12.2025 - Current
- Operated advanced Warehouse Management Systems to manage inventory tracking and streamline order processing.
- Coordinated daily workflows to improve operational efficiency and achieve fulfillment targets.
- Implemented process improvements to reduce order processing times and improve order accuracy.
Contact Representative
Internal Revenue Service
Kansas City, MO
05.2021 - 06.2024
- Developed and evaluated information through computerized record research across multiple online database systems.
- Managed taxpayer issue resolution for unpaid or unfiled taxes while ensuring compliance continuity.
- Provided customer service by establishing strong rapport with callers.
- Outlined future actions required for voluntary compliance execution.
- Troubleshot tax payer balance issues and explained underlying causes.
- Managed accurate, detail-oriented adjustments to taxpayer records.
- Managed taxpayer payment plan setup processes to facilitate repayment of outstanding taxes.
- Managed taxpayer and representative inquiries through telephone contact to support timely issue resolution.
- Conducted individual income tax liability discussions with taxpayers and/or representatives to resolve delinquent tax matters
Tax Examiner
Internal Revenue Service
Kansas City, MO
04.2018 - 05.2021
- Determined tax return information need to guide accurate edit process.
- Researched relevant tax data through IDRS to support accurate case documentation.
- Executed corrective actions while preparing manual refunds to maintain compliance.
- Identified potential tax law violations and flagged cases requiring examination determinations or legal determinations of applicable tax code.
Nurse Aide
Bickford Senior Living Group, L.L.C.
Mission, KS
01.2013 - 07.2018
- Helped residents prepare for day by assisting with ambulation, ADLs, and PM care while providing compassionate, professional nursing support to geriatric residents with respect and dignity.
- Managed daily activities support and assisted with ADLs for residents
- Led efforts to enrich happiness and establish leadership behaviors.
File Clerk
Internal Revenue Submission Processing Center
Kansas City, MO
02.2018 - 04.2018
- Sorted and classified information according to established guidelines, including content purpose, user criteria, and chronological, alphabetical, or numerical order.
- Placed materials into storage receptacles, including file cabinets, boxes, bins, and drawers, according to classification and identification information.
- Maintained material records for filed and removed inventory using logbooks or computer systems and generated computerized reports.
- Reviewed incoming materials to determine appropriate classification and filing location.
- Eliminated outdated materials by destroying or transferring items to inactive storage according to file maintenance guidelines and legal requirements.
- Updated file records and created new records as required to maintain accurate documentation.
Education
Bachelor of Science -
Mid America Nazarene
Vocational -
Area Technical School
Vocational -
Area Technical School
High School -
J.C. Harmon
Skills
- Goal oriented
- Assertiveness
- Data entry proficiency
- Empathy and patience
Timeline
Fulfillment Center Associate
Amazon Associate
12.2025 - Current
Contact Representative
Internal Revenue Service
05.2021 - 06.2024
Tax Examiner
Internal Revenue Service
04.2018 - 05.2021
File Clerk
Internal Revenue Submission Processing Center
02.2018 - 04.2018
Nurse Aide
Bickford Senior Living Group, L.L.C.
01.2013 - 07.2018
Bachelor of Science -
Mid America Nazarene
Vocational -
Area Technical School
Vocational -
Area Technical School
High School -
J.C. Harmon